At a Glance
- Tasks: Lead and coordinate WRA's external engagement programme, ensuring effective delivery and evaluation.
- Company: Join the Welsh Revenue Authority, supporting vital public services across Wales.
- Benefits: Enjoy a generous pension, 31 days leave, flexible working, and lifestyle discounts.
- Other info: Opportunity for career growth with access to free Welsh language courses and wellbeing support.
- Why this job: Make a real impact in stakeholder engagement while promoting essential services in Wales.
- Qualifications: Bilingual skills in Welsh and experience in stakeholder engagement or event management required.
The predicted salary is between 37111 - 37111 € per year.
Yolk Recruitment is proud to be working in partnership with the Welsh Revenue Authority (WRA) to recruit a Stakeholder Engagement Manager for an exciting newly created opportunity within their Strategy team on a 2 year fixed-term contract. Please note, Welsh language skills are essential for this position.
About Welsh Revenue Authority (WRA): WRA is responsible for Land Transaction Tax and Landfill Disposals Tax, raising vital revenue to support essential public services across Wales, including the NHS and schools. WRA also plays an important role in supporting the future design of tax in Wales.
The Role: As Stakeholder Engagement Manager, you will support the Head of Stakeholder Engagement in ensuring the effective planning and delivery of WRA's external engagement programme. This role provides operational leadership, bringing structure, coordination, and consistency to engagement activity across the organisation. You will help embed a centralised and professional approach to stakeholder engagement, allowing senior leaders to focus on strategic direction, high-level relationships, and wider organisational influence.
Key Responsibilities:
- Lead the end-to-end coordination, delivery and evaluation of WRA's external engagement programme (events, webinars, meetings and customer-facing activity).
- Maintain and manage a central engagement and events calendar for improved visibility and prioritisation.
- Develop and embed consistent processes, templates and standards for high-quality engagement delivery.
- Coordinate stakeholder data within CRM/SRM systems, ensuring compliance and accuracy.
- Ensure all engagement activity meets GDPR requirements and Welsh language standards.
- Provide guidance and support to colleagues planning and delivering engagement activity.
- Support communications activity linked to engagement delivery and agreed KPIs.
- Monitor external trends, policy developments and sector activity to identify risks and opportunities.
- Provide structured insight, horizon scanning updates and recommendations to inform planning.
- Represent WRA externally and build strong stakeholder relationships across Wales.
Essential Skills & Experience:
- Experience in bilingual stakeholder engagement, communications, or event management.
- Experience working with Stakeholder Relationship Management systems (CRM/SRM).
- Strong organisational skills and ability to manage multiple priorities.
- Confidence engaging with a wide range of internal and external audiences.
- Knowledge of Welsh language compliance requirements.
- Experience in horizon scanning, policy monitoring or strategic analysis is also desirable.
Welsh Language Requirement: Welsh language skills are essential and will be assessed during the recruitment process:
- Reading: Level 5 (full understanding of work-related material).
- Speaking: Level 5 (fluent).
- Understanding: Level 5 (understands all work-related conversations).
- Writing: Level 4 (can prepare most written work in Welsh).
Location & Working Pattern: Attendance at the Cardiff office will be required depending on business needs. The successful candidate will also be required to travel across Wales periodically to attend engagement events and capture content, with busier periods throughout the year.
Benefits:
- Civil Service Pension with employer contribution of 28.97%.
- 31 days annual leave + bank holidays + 2 privilege days.
- Flexible and hybrid working.
- Tusker car scheme.
- Vivup Cycle2Work scheme and season ticket travel advances.
- Lifestyle discounts (shopping, restaurants, entertainment).
- Wellbeing hour each week.
- Access to subsidised sports groups.
- Family-friendly leave policies.
- Free Welsh language courses and time off to learn.
- Staff diversity networks.
- Free counselling and support services via Vivup EAP and Your Care Health platform.
Candidate Information Sessions: If this seems like a role you'd be interested in, join WRA for their virtual Candidate Information Sessions.
To Apply: To apply, please submit your updated CV and a Personal Statement (up to 1,250 words) demonstrating how you meet the following Success Criteria:
- Behaviours - Communicating and Influencing: Able to communicate clearly and confidently with a range of audiences. Managing a Quality Service: Delivers high standards and consistency in all engagement activities.
- Strengths - Organiser: You make plans and are well prepared. You seek to maximise time and productivity.
- Experience - Experience in working in bilingual stakeholder engagement, event management, or communications. Experience working with Stakeholder Relationship Management systems.
- Technical Knowledge - Knowledge of Welsh language compliance requirements.
Closing Date: Sunday 31st May 2026 at 11:55pm.
Stakeholder Engagement Manager in Cardiff employer: Yolk Recruitment
The Welsh Revenue Authority (WRA) is an exceptional employer, offering a dynamic work environment that prioritises stakeholder engagement and public service. With a strong commitment to employee wellbeing, WRA provides generous benefits such as a Civil Service Pension, flexible working arrangements, and access to free Welsh language courses, fostering both personal and professional growth. Located in Cardiff, employees enjoy a collaborative culture that values diversity and inclusivity, making it a rewarding place to contribute to the future of tax in Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Stakeholder Engagement Manager in Cardiff
✨Tip Number 1
Get to know the Welsh Revenue Authority inside out! Research their recent projects and stakeholder engagement strategies. This will help us tailor our conversations and show that we’re genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Attend events, webinars, or any candidate information sessions they host. It’s a great way for us to meet key players and make a lasting impression before the interview.
✨Tip Number 3
Brush up on your Welsh language skills! Since it’s essential for this role, let’s practice speaking and writing in Welsh. Being fluent will not only boost our confidence but also show our commitment to the position.
✨Tip Number 4
Prepare some insightful questions for the interview. Asking about their future plans or challenges in stakeholder engagement can demonstrate our strategic thinking and genuine interest in contributing to their goals.
We think you need these skills to ace Stakeholder Engagement Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Stakeholder Engagement Manager role. Highlight your experience in bilingual stakeholder engagement and event management, as these are key for us at WRA.
Craft a Compelling Personal Statement:Your personal statement is your chance to shine! Use it to demonstrate how you meet the success criteria, especially around communicating and influencing. Keep it clear and concise, and don’t forget to show off your organisational skills!
Show Off Your Welsh Skills:Since Welsh language skills are essential, make sure to showcase your proficiency. Mention specific experiences where you've used your Welsh skills in a professional setting to engage stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Yolk Recruitment
✨Brush Up on Your Welsh
Since Welsh language skills are essential for this role, make sure you practice your reading, writing, and speaking. Prepare some key phrases related to stakeholder engagement in Welsh to show your fluency during the interview.
✨Know the WRA Inside Out
Familiarise yourself with the Welsh Revenue Authority's mission, values, and recent initiatives. Understanding their role in public services will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in the position.
✨Showcase Your Organisational Skills
As a Stakeholder Engagement Manager, you'll need strong organisational abilities. Prepare examples of how you've successfully managed multiple priorities or coordinated events in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as managing stakeholder relationships or ensuring compliance with GDPR. Think of specific scenarios from your past experiences where you navigated challenges effectively and be ready to discuss them.
