At a Glance
- Tasks: Lead and manage a portfolio of innovative customer contact products.
- Company: Join a forward-thinking Civil Service organisation with a focus on collaboration.
- Benefits: Enjoy 31 days annual leave, flexible working, and a generous pension scheme.
- Other info: Embrace diversity and grow your career in a supportive environment.
- Why this job: Make a real impact by driving product strategy and enhancing user experiences.
- Qualifications: Experience in product management and agile methodologies is essential.
Currently working exclusively with a forward-thinking Civil Service organisation who are looking for a Senior Product Manager to lead a portfolio of customer contact products, including CRM, telephony, digital forms, and correspondence solutions. Own the product strategy, vision, and roadmap, ensuring products deliver measurable value, support organisational objectives, and meet evolving user needs.
You'd be responsible for driving product delivery across multidisciplinary Agile teams, making informed decisions on priorities, features, and investment throughout the product lifecycle. Balance strategic goals with operational requirements, managing dependencies, risks, and competing priorities to maximise business and user outcomes.
Key Responsibilities- Own and champion a portfolio of customer contact products throughout their lifecycle, from discovery and delivery to continuous improvement and retirement.
- Define and maintain product vision, strategy, and roadmaps aligned to organisational priorities.
- Prioritise product backlogs, balancing customer value, operational needs, technical debt, risk, and strategic objectives.
- Collaborate with users and stakeholders to understand needs, validate solutions, and ensure products deliver measurable outcomes.
- Work across multidisciplinary Agile teams to deliver high-quality products and services.
- Oversee the operational performance of products, supporting incident management and prioritising defects alongside planned enhancements.
- Ensure data governance, privacy, compliance, and information management requirements are embedded within product design and delivery.
- Drive a seamless end-to-end customer experience by working closely with service owners, designers, engineers, and operational teams.
- Communicate product vision, progress, and priorities effectively to stakeholders, building engagement and support.
- Promote product management best practice and contribute to the development of product capability across the organisation.
Benefits:
- 31 days annual leave + Bank Holidays, and 2 Privilege days
- Flexible and hybrid working
- Generous employer contribution of 28.97%
- Time off for wellbeing activities
- Green car scheme
- Cycle2Work and season travel tickets
- Access to subsidised sports groups
If you think this Senior Product Manager opportunity is for you then please apply online.
