At a Glance
- Tasks: Provide top-notch customer support and manage contractor accounts remotely.
- Company: Join a well-established international business with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, 25 days annual leave, and a healthcare scheme.
- Other info: Fully remote role with opportunities for career development and training.
- Why this job: Make a real difference by helping customers navigate our platform and ensuring their success.
- Qualifications: Fluent in English and Norwegian, with customer service experience required.
The predicted salary is between 24750 - 30250 £ per year.
We are currently recruiting for a Norwegian Speaking Customer Support Representative to join an established international business on a fully remote basis. This is a varied customer-facing position combining customer service, account management, onboarding, renewals and sales support. You will manage a portfolio of contractor accounts, acting as their main point of contact and helping them register on the platform, maintain compliance and renew their subscriptions.
Applicants must be based in the UK and fluent in both English and Norwegian, including speaking, reading and writing.
Key Responsibilities
- Handle incoming and outgoing customer enquiries via telephone, email and live chat.
- Support new contractors with account registration, onboarding and platform activation.
- Guide customers through compliance requirements and ensure onboarding milestones are completed.
- Manage an assigned portfolio of contractor accounts, building relationships and maintaining customer satisfaction.
- Contact existing customers regarding subscription renewals and encourage continued use of the platform.
- Identify opportunities to support customer retention and new business onboarding.
- Investigate and resolve customer queries, escalating more complex issues where necessary.
- Maintain accurate customer records, update account information and complete administrative tasks.
- Monitor customer engagement, onboarding progress and renewal activity against agreed KPIs.
- Work closely with colleagues and management to improve the customer experience.
What We're Looking For
- Fluent in both English and Norwegian, with the ability to read, write and speak both languages confidently.
- Must be based in the UK.
- At least 2 years' experience in customer support or customer service.
- At least 1 year's experience working within a contact centre environment.
- A minimum of 1 year's work-from-home experience.
- Confident using Microsoft 365, including Excel, Outlook, OneDrive and SharePoint.
- Strong written and verbal communication skills.
- Experience managing multiple customer enquiries and priorities simultaneously.
- A proactive approach to problem-solving, with the ability to take ownership of customer queries.
- Comfortable working towards KPIs and within a fast-paced, process-driven environment.
Salary & Benefits
- Competitive salary.
- Fully remote working within the UK.
- 25 days' annual leave, plus an additional paid Giving Day each year.
- Annual leave increases with length of service, with the option to purchase additional days.
- 5% employer pension contribution.
- Healthcare scheme through Medicash.
- Cycle to Work scheme.
- Access to an online employee benefits portal.
- Enhanced parental leave.
- Life assurance worth three times your base salary.
- LinkedIn Learning licence to support ongoing training, upskilling and career development.
If you are based in the UK, fluent in English and Norwegian, and have previous customer support or contact centre experience, we would like to hear from you. Apply today or get in touch for a confidential discussion.
Customer Service Administrator - Norwegian Speaking - REMOTE in Cardiff employer: Yolk Recruitment
Join a dynamic and rapidly expanding precision manufacturing company in Basildon, where your skills as a CNC Turner Setter Operator will be valued and nurtured. With a strong focus on employee growth, you will benefit from a supportive work culture that prioritises quality and innovation in the aerospace sector. Enjoy competitive pay, a streamlined interview process, and the opportunity to work with cutting-edge technology in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Norwegian Speaking - REMOTE in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yolk Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yolk Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator - Norwegian Speaking - REMOTE in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yolk Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Yolk Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yolk Recruitment!
How to prepare for a job interview at Yolk Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
