At a Glance
- Tasks: Coordinate service operations, manage schedules, and support engineers and customers.
- Company: Established engineering and facilities business with a strong reputation.
- Benefits: Competitive salary, flexible working, pension, and career development opportunities.
- Other info: Great opportunities for long-term growth in a collaborative culture.
- Why this job: Join a supportive team and make a real impact in a fast-paced environment.
- Qualifications: Organised, proactive, and strong communication skills; experience in scheduling or administration preferred.
The predicted salary is between 28000 - 28000 € per year.
Location: Caerphilly
Salary: £28,000
We're currently recruiting for a Service Co-ordinator to join a well-established and growing engineering and facilities business with an excellent reputation for delivering high-quality service to commercial clients across the UK. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment where organisation, communication, and customer service are key. You'll be joining a supportive and collaborative team where your contribution will play an important part in the smooth day-to-day running of service operations.
This is what you'll be doing:
- Supporting the delivery of planned and reactive maintenance contracts while acting as a key point of contact for both customers and engineers.
- Co-ordinating and maintaining the contract diary, ensuring engineers are scheduled effectively and all planned maintenance visits are completed within agreed timeframes.
- Acting as the first point of contact for contract-related customer enquiries, resolving issues wherever possible and escalating when required to ensure a high level of customer service.
- Supporting engineers with job information, scheduling updates, materials, and parts availability, helping to keep works running efficiently and on schedule.
- Carrying out initial quality checks on engineer paperwork, preparing documentation for management review, and maintaining accurate records within SharePoint and internal systems.
- Assisting with KPI reporting, contract asset registers, refrigerant tracking, F-Gas records, and general administration to support the wider service department.
This is what you'll bring to the team:
- Highly organised, proactive, and confident communicating with both customers and internal teams.
- Previous experience in a scheduling or service administration role would be beneficial, although applicants from similar co-ordination backgrounds are also encouraged to apply.
- Experience within service co-ordination, scheduling, administration, customer service, or a similar support role.
- Strong communication skills with the ability to build positive working relationships with customers, engineers, and colleagues.
- Excellent organisational skills with the ability to manage multiple tasks and changing priorities effectively.
- Comfortable using Microsoft Office and internal systems such as scheduling software or SharePoint.
- A positive and flexible attitude with a willingness to support the wider team when needed.
This is what you'll get in return:
- Competitive salary package depending on experience.
- Flexible working opportunities where applicable.
- Company pension and holiday allowance.
- Ongoing training and career development opportunities.
- Supportive team culture within a growing and successful business.
Apply now for more information.
Service Co-ordinator in Caerphilly employer: Yolk Recruitment
Join a well-established engineering and facilities business in Caerphilly, where your role as a Service Co-ordinator will be pivotal in delivering high-quality service to commercial clients. With a strong emphasis on employee development, a supportive team culture, and flexible working opportunities, this company is dedicated to fostering a rewarding work environment that values your contributions and encourages career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator in Caerphilly
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success as a Service Co-ordinator. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on articulating your experience in scheduling and customer service clearly and concisely.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our supportive team at StudySmarter.
We think you need these skills to ace Service Co-ordinator in Caerphilly
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational and communication skills, as these are key for the Service Co-ordinator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've successfully managed multiple tasks or resolved customer issues in the past.
Showcase Your Tech Skills:Since you'll be using Microsoft Office and possibly scheduling software, mention any relevant experience you have with these tools. We love seeing candidates who are comfortable with technology!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Yolk Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Co-ordinator. Familiarise yourself with scheduling, customer service, and administration tasks mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, as this will highlight your suitability for the fast-paced environment.
✨Communicate Like a Pro
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. Think about how you would handle customer enquiries or resolve issues during the interview, as this will showcase your ability to build positive relationships with clients and colleagues.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life situations. Prepare by thinking of specific instances where you had to coordinate schedules or manage customer expectations. This will help you provide concrete examples that demonstrate your capabilities.
