Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide customer support and deliver engaging training sessions to users.
- Company: Established UK software provider with a strong focus on quality and collaboration.
- Benefits: Competitive salary, annual pay review, increasing holiday entitlement, and private medical cover.
- Why this job: Join a friendly team and make a real difference in user experience and training.
- Qualifications: 1+ years in support/training, strong communication skills, and IT proficiency.
- Other info: Hybrid role with excellent career development opportunities.
Location: Bristol - Hybrid
Salary: 27,000
Yolk Recruitment is proud to be supporting one of our established and growing software clients in their search for a Trainer - Customer Support to join their friendly and collaborative support team. Our client is a UK-based software provider with over 20 years' experience delivering high-quality, configurable asset management solutions to customers both nationally and internationally. They are known for their strong customer focus, commitment to quality, and collaborative working culture.
This is a blended role combining front-line customer support with technical training, documentation, and knowledge sharing, ideal for someone who enjoys helping users while developing training materials and delivering sessions.
The Role
Reporting to the Customer Support Manager, you will work alongside experienced members of the support team to assist customers with day-to-day system usage, technical issues, and training needs. Full product training is provided, with a structured probationary period and monthly check-ins to support your development.
Key Responsibilities
- Customer Support
- Provide front-line support via phone, MS Teams, email, and support portal
- Replicate and verify reported issues
- Log detailed bug reports including process flows and system behaviour
- Liaise with customers and second-line support to resolve issues efficiently
- Build in-depth knowledge of the software user interface to provide expert guidance
- Manage user access, licences, and support site accounts
- Coordinate application updates for hosted customers
- Create and update online help materials and support articles
- Produce bespoke client support content
- Create and maintain training manuals
- Deliver remote training sessions to customers
- Contribute to company-wide technical, training, and project documentation
- Ensure all work aligns with ISO standards and internal policies
Skills & Experience
Essential
- Minimum 1 years' experience in a similar support / training role
- Confident IT user
- Strong verbal communication and customer-facing skills
- Excellent active listening and problem-solving ability
- Strong written documentation skills with good spelling and grammar
- Ability to learn new systems quickly
Desirable
- Experience with SQL databases
- Degree in IT, Computer Science, or similar (advantageous)
- Familiarity with ISO 9001 / ISO 27001
- Support portal experience
- IIS / hosted web applications
- APSE Train the Trainer qualification
Benefits
- Annual pay review and discretionary bonus
- Increasing holiday entitlement with length of service
- Pension scheme
- Following successful probation:
- Private medical cover
- Group life insurance (4x annual salary)
- Group income protection
Trainer & Customer Support in Bristol employer: Yolk Recruitment
Contact Detail:
Yolk Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer & Customer Support in Bristol
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support and training roles. Think about your past experiences and how they relate to the job description – we want to hear those stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Trainer & Customer Support in Bristol
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to support users and resolve issues.
Highlight Your Training Experience: Make sure to mention any experience you have in creating training materials or delivering training sessions. We love candidates who can demonstrate their ability to communicate complex information clearly and effectively.
Be Detail-Oriented: Since the role involves logging detailed bug reports and creating documentation, showcase your attention to detail in your application. Use clear and concise language, and double-check for spelling and grammar errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Yolk Recruitment
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the software and services offered by the company. Understanding their asset management solutions will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Trainer & Customer Support professional, strong verbal and written communication skills are key. Prepare examples of how you've effectively communicated complex information to customers or colleagues in the past. This will demonstrate your ability to convey technical details clearly.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer support scenarios. Think about past experiences where you resolved issues or delivered training sessions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows that you're engaged and serious about contributing to the company's collaborative culture.
