At a Glance
- Tasks: Provide technical support for pension software and troubleshoot client issues.
- Company: Leading tech company in the finance sector with a collaborative culture.
- Benefits: Up to £50,000 salary, hybrid working, structured training, and career development.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Join a supportive team and make a real difference in clients' financial operations.
- Qualifications: Experience in technical support and strong knowledge of pensioner payroll.
The predicted salary is between 50000 - 50000 £ per year.
Yolk Recruitment are supporting a leading technology business within the finance sector in their search for a Technical Support Consultant to join their growing support team in Bristol. This is an opportunity to join a collaborative technical support team supporting specialist pensions and pensioner payroll software used by clients across the UK.
This role would suit someone with previous application or technical support experience and a background in pensioner payroll, pensions administration or pension payroll operations who enjoys problem solving and working with clients.
What you'll be doing:
- Providing technical support for software applications via phone, email and Microsoft Teams
- Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved
- Troubleshooting application issues and resolving problems where possible
- Escalating more complex issues to internal technical specialists when required
- Supporting user administration, including password resets and account management
- Working closely with clients to provide guidance and effective resolutions
- Producing and maintaining support documentation and knowledge articles
- Collaborating with colleagues to improve processes and share knowledge
- Using your pensioner payroll knowledge to investigate client queries relating to payroll calculations, pension increases, deductions, arrears, overpayments and payment outputs
- Identifying when payroll-related issues could impact pensioner payments and escalating where appropriate
What you'll bring:
Essential:
- Previous experience within Application Support, Technical Support or IT Support
- Strong pensioner payroll experience, either as your main role or as a significant part of a pensions administration, payroll, benefits or client service position
- Understanding of the end-to-end pensioner payroll lifecycle
- Experience working with ticketing systems and managing incidents
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
Desirable:
- SQL knowledge
- Active Directory
- Microsoft Office 365
- Windows Server
- JIRA
- Confluence
What's on offer:
- Salary up to £50,000 depending on experience
- Hybrid working
- Structured training and ongoing development
- Supportive and collaborative team environment
- Opportunity to develop within a specialist software business
Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch!
Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities.
