MERITUS are recruiting for a DV Cleared Service Delivery Manager to join our client in Woking in a permanent position as they continue growing their operation.
SERVICE DELIVERY MANAGER - UP TO £90,000 PER ANNUM + BONUS - WOKING - DV CLEARED - MOD FOCUSED - FAST MOVING PROCESS - SECTOR: Defence
Our client, a leading engineering and technology organisation operating across defence and national security, is seeking an experienced Service Delivery Manager to join their team.
This role involves managing customer support services, coordinating internal teams and suppliers, and ensuring high levels of customer satisfaction across UK and international customers.
Key Responsibilities:
- Manage customer support, incidents, escalations and service delivery.
- Oversee service contracts, budgets, forecasting and invoicing.
- Lead service reviews, change management and customer-facing CABs.
- Support bids and tenders, including cost estimates and technical proposals.
- Drive continuous improvement and maintain strong customer relationships.
Key Requirements:
- Experience in service delivery or project management within a regulated environment.
- Background in defence, national security or related sectors.
- Strong stakeholder management, leadership and financial management skills.
- Knowledge of ITIL (v3/v4).
- Experience supporting bids and through-life support standards.
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Service Delivery Manager in Woking employer: Yolk Recruitment Ltd
Valleys to Coast is an exceptional employer, offering a unique opportunity for a Buying Manager to shape the procurement function in a growing organisation dedicated to community welfare. With a strong focus on employee wellbeing, flexible working arrangements, and generous leave policies, the company fosters a supportive work culture that prioritises professional development and social value. Located in Wales, this role not only allows you to make a meaningful impact but also provides access to competitive benefits, including a subsidised gym membership and a comprehensive healthcare cash plan.
