At a Glance
- Tasks: Support older residents in sheltered housing, ensuring their independence and safety.
- Company: Social housing provider dedicated to enhancing the lives of older individuals.
- Benefits: Competitive hourly rate, flexible hours, and potential for contract extension.
- Other info: Opportunity to work in a supportive team environment with a focus on equality and inclusion.
- Why this job: Make a real difference in the lives of older residents while developing your skills.
- Qualifications: Experience with older people and strong communication skills required.
The predicted salary is between 31000 - 41000 £ per year.
Location: Frome, Somerset
Hourly rate: £14.87 PAYE
Contract Type: 3 months (possibility of extension)
Hours: 28 hours per week (To be agreed with manager)
Overview
We are working with a social housing provider to recruit a passionate and knowledgeable Independent Living Advisor to support older residents within a sheltered housing environment. This role is focused on delivering high-quality tenancy support, promoting independence, and ensuring the safety and smooth day-to-day running of the scheme.
Role Purpose
The postholder will provide effective housing management and customer service to older residents, supporting them with tenancy-related matters, day-to-day queries, and low-level emergencies. The role also involves coordinating Domestic Technicians, overseeing service delivery standards, and ensuring compliance with health and safety requirements.
Key Responsibilities
- Build positive relationships with residents, delivering a warm, responsive, and customer-focused service
- Support prospective residents with viewings and assist new tenants in settling into their homes
- Provide guidance on tenancy agreements, rights, and responsibilities
- Conduct regular health & safety checks, inspections, and risk assessments across the scheme
- Monitor and manage contractor performance (e.g. cleaning, grounds maintenance, laundry services)
- Carry out health and safety checks including site inspections, risk assessments, communal areas and lifts
- Maintain accurate and up-to-date records, including resident and emergency contact information
- Respond to and report resident disputes or concerns
- Support referrals for aids, adaptations, and assistive technology to promote independence
- Respond appropriately to low-level emergencies and escalate where required
- Work collaboratively with internal teams to ensure seamless service delivery
- Coordinate and support Domestic Technicians in their daily duties and priorities
Essential Requirements
- Experience working with older people in a housing, care, or support setting
- Strong communication skills with the ability to adapt to individual needs
- Good administrative and numeracy skills
- Ability to work independently and collaboratively within a team
- Proficient in Microsoft Office
- Commitment to equality, diversity, and inclusion
Desirable Skills & Experience
- Knowledge of Housing Benefit
- Experience supporting individuals through bereavement or loss
- Understanding of housing management and support services
Additional Requirements
- Relevant professional or vocational qualification
- Full UK driving licence
- Willingness to work flexibly, including evenings and weekends
- Ability to work in a mobile capacity
For more information about the role, please contact Branwen Johns on and email a copy of your CV.
Independent Living Advisor Frome in Somerset employer: Yolk Recruitment Ltd
As an Independent Living Advisor in Frome, you will join a dedicated team within a supportive social housing provider that prioritises the well-being and independence of older residents. Our work culture fosters collaboration and respect, offering you opportunities for professional growth while making a meaningful impact in the community. With a focus on high-quality service delivery and a commitment to equality and inclusion, this role provides a rewarding environment where your contributions truly matter.
