At a Glance
- Tasks: Coordinate service operations and support maintenance contracts in a fast-paced environment.
- Company: Join a reputable engineering and facilities business with a supportive team culture.
- Benefits: Enjoy a competitive salary, flexible working, and career development opportunities.
- Other info: Be part of a growing company that values its employees and offers long-term progression.
- Why this job: Make a real impact by ensuring smooth service delivery and excellent customer support.
- Qualifications: Strong organisational and communication skills; experience in scheduling or administration is a plus.
The predicted salary is between 28000 - 28000 € per year.
Location: Caerphilly
Salary: £28,000
We're currently recruiting for a Service Co-ordinator to join a well-established and growing engineering and facilities business with an excellent reputation for delivering high-quality service to commercial clients across the UK. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment where organisation, communication, and customer service are key. You'll be joining a supportive and collaborative team where your contribution will play an important part in the smooth day-to-day running of service operations.
This is what you'll be doing:
- Supporting the delivery of planned and reactive maintenance contracts while acting as a key point of contact for both customers and engineers.
- Co-ordinating and maintaining the contract diary, ensuring engineers are scheduled effectively and all planned maintenance visits are completed within agreed timeframes.
- Acting as the first point of contact for contract-related customer enquiries, resolving issues wherever possible and escalating when required to ensure a high level of customer service.
- Supporting engineers with job information, scheduling updates, materials, and parts availability, helping to keep works running efficiently and on schedule.
- Carrying out initial quality checks on engineer paperwork, preparing documentation for management review, and maintaining accurate records within SharePoint and internal systems.
- Assisting with KPI reporting, contract asset registers, refrigerant tracking, F-Gas records, and general administration to support the wider service department.
This is what you'll bring to the team:
- Highly organised, proactive, and confident communicating with both customers and internal teams.
- Previous experience in a scheduling or service administration role would be beneficial, although applicants from similar co-ordination backgrounds are also encouraged to apply.
- Experience within service co-ordination, scheduling, administration, customer service, or a similar support role.
- Strong communication skills with the ability to build positive working relationships with customers, engineers, and colleagues.
- Excellent organisational skills with the ability to manage multiple tasks and changing priorities effectively.
- Comfortable using Microsoft Office and internal systems such as scheduling software or SharePoint.
- A positive and flexible attitude with a willingness to support the wider team when needed.
This is what you'll get in return:
- Competitive salary package depending on experience.
- Flexible working opportunities where applicable.
- Company pension and holiday allowance.
- Ongoing training and career development opportunities.
- Supportive team culture within a growing and successful business.
Apply now for more information.
Service Co-Ordinator employer: Yolk Recruitment Ltd
Join a well-established engineering and facilities business in Caerphilly, where your role as a Service Co-ordinator will be pivotal in delivering high-quality service to commercial clients. With a strong emphasis on employee development, a supportive team culture, and flexible working opportunities, this company is dedicated to fostering a rewarding work environment that values your contributions and encourages career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills as a Service Co-ordinator can contribute to their success. This will help you stand out during the interview.
✨Tip Number 3
Practice your communication skills! As a Service Co-ordinator, you'll need to be clear and concise. Try mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Service Co-Ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in scheduling and customer service. We want to see how your skills align with the Service Co-ordinator role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills:As a Service Co-ordinator, being organised is key! Use your application to demonstrate how you've successfully managed multiple tasks or projects in the past. We love seeing examples of how you keep things running smoothly.
Communicate Clearly:Strong communication is essential for this role. When writing your application, be clear and concise. We appreciate straightforward language that gets to the point, so make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Co-ordinator. Familiarise yourself with scheduling, customer service, and administration tasks mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, as this will highlight your suitability for the fast-paced environment.
✨Communicate Like a Pro
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. During the interview, be sure to listen actively and respond thoughtfully to questions, showcasing your ability to build positive relationships with both customers and colleagues.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you've resolved issues or improved processes in previous roles. This will help you illustrate your proactive attitude and ability to handle challenges effectively.
