At a Glance
- Tasks: Lead customer success strategies and enhance client satisfaction for a meaningful charity.
- Company: Join a compassionate charity empowering vulnerable communities through technology.
- Benefits: Competitive salary, flexible working, 30 days holiday, and training programmes.
- Other info: Diverse workplace that values every individual and promotes inclusivity.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Experience in customer success and SaaS environments with a focus on retention.
The predicted salary is between 40000 - 45000 € per year.
The Opportunity
Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. They are looking for a Salesforce Customer Success Manager with a focus on Salesforce SaaS clients in the £1m-£10m ARR range. You will have experience maximising customer satisfaction and retention in a SaaS or technology services environment.
What the Salesforce Customer Success Manager will be doing
- You will be responsible for leading the customer success function in both strategy and delivery - with a focus on lifetime value and customer satisfaction; combining operational leadership, commercial accountability and strategic development.
- Define and implement a scalable customer success model using current product maturity and customer base.
- Lead and Develop the Customer Success Team.
- Ensure structured onboarding, adoption, renewal and extension process to support sustainable growth.
- Understand and amplify the voice of the customer through formal and informal feedback.
What the successful Salesforce Customer Success Manager will bring to the team
- You will be an experienced customer success professional who understands the customer journey and needs.
- Experience of revenue retention in a subscription model.
- Track record of reducing churn and increasing lifetime customer value.
- Ability to effectively engage stakeholders from C-Suite down to Junior Staff.
- Experience managing mid sized customer portfolios in a SaaS or Tech services environment.
Here’s What You’ll Get in Return
- Salary of up to £45,000.
- Flexible working arrangements.
- Generous Holiday Allowances – 30 days PLUS bank holidays.
- Employee assistance and training programmes.
If you think this Customer Success Manager opportunity is for you then please apply online.
Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Salesforce Customer Success Manager employer: Yolk Recruitment Ltd
Yolk Recruitment is an exceptional employer, offering a flexible working environment that prioritises employee well-being and professional growth. With generous holiday allowances and comprehensive training programmes, we empower our team to thrive while making a meaningful impact in the public sector and not-for-profit space. Join us to be part of a diverse and inclusive culture that values every individual's contribution and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and tech space, especially those who might know someone at Yolk Recruitment or the charity. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by understanding the customer journey inside out. Brush up on how to maximise customer satisfaction and retention, as these are key for the Salesforce Customer Success Manager role.
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've reduced churn and increased lifetime customer value in previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Salesforce Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success, especially in SaaS environments. We want to see how your skills align with the role of a Salesforce Customer Success Manager.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve maximised customer satisfaction and retention. We love numbers, so if you can quantify your successes, even better!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who understands the customer journey and can engage effectively with stakeholders at all levels, so be genuine about your experiences and motivations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know Your Salesforce Inside Out
Make sure you’re well-versed in Salesforce and its functionalities. Brush up on the latest features and updates, especially those that relate to customer success. This will not only show your expertise but also demonstrate your commitment to staying current in the field.
✨Showcase Your Customer Success Stories
Prepare specific examples of how you've maximised customer satisfaction and retention in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your impact on revenue retention and churn reduction.
✨Engage with Stakeholders
Be ready to discuss how you’ve effectively engaged with various stakeholders, from C-Suite executives to junior staff. Think of examples where you’ve tailored your communication style to suit different audiences, as this is crucial for a Customer Success Manager.
✨Understand the Charity's Mission
Research the charity’s mission and values before the interview. Be prepared to discuss how your role as a Salesforce Customer Success Manager can contribute to their goals. Showing genuine interest in their work will set you apart from other candidates.
