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- Tasks: Help tenants with income advice and support, managing your own caseload.
- Company: Join a community-driven Housing Association making a real difference in Blaenau, Gwent.
- Benefits: Earn £15.28 per hour, enjoy a 37-hour work week, Monday to Friday.
- Why this job: Be part of a supportive team focused on creating vibrant communities and reducing evictions.
- Qualifications: Knowledge of social housing legislation and experience dealing with tenants is essential.
- Other info: Immediate start available; we celebrate diversity and encourage all qualified candidates to apply.
The predicted salary is between 28400 - 33600 £ per year.
Rent and Support Adviser – Full time – 6 months – £15.28 per hour- immediate start
Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a forward-thinking, community-driven Housing Association committed to making a difference.
They\’re passionate about creating vibrant communities across Blaenau, Gwent. This Housing Association believe safe, healthy, and supportive workplaces are at the heart of delivering excellent homes and services for their tenants. That\’s why they\’re looking for a dedicated Rent and Support Adviser to join their team
About the Role
As the Rent and Support Adviser role, you\’ll deliver a comprehensive customer focused income and advice service including support and proactive engagement, you\’ll be:
- Responsible for providing an holistic and robust pre-tenancy service. To risk assess and use discretion to identify if the tenancy is affordable and sustainable.
- Influencing the tenant to take necessary steps and actions to resolve issues.
- Negotiating affordable payment plans and promote the most effective payment methods taking into account the individual circumstances.
- Liaison with external bodies such as the Local Authority and DWP, challenging decisions and resolving problems.
- To use your initiative, organise and manage your own caseload. Your attitude and approach to problem solving will thrive towards reducing arrears and evictions
What We\’re Looking For is:
- Knowledge of up to date legislation
- Experience of social housing in Wales
- Experience of dealing with tenants and the public within a social housing environment)
- IT literacy
- Good written and verbal communication skills
Benefits
- 37 hours per week
- £15.28 per hour
- Monday – Friday office hours
How to Apply
If this sounds like the type of role in which you could thrive and you have the people skills to engage and resolve issues I would like to hear from you, please apply for the role and show your interest,
Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
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Rent And Support Adviser employer: Yolk Recruitment Ltd
Contact Detail:
Yolk Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent And Support Adviser
✨Tip Number 1
Familiarise yourself with the latest legislation related to social housing in Wales. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work within social housing. Attend local events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've successfully resolved tenant issues or negotiated payment plans. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your IT literacy by being familiar with common software used in housing management. If possible, mention any specific tools or systems you’ve used in the past that relate to managing caseloads or tenant communications.
We think you need these skills to ace Rent And Support Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Rent and Support Adviser position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: Emphasise any previous experience in social housing or customer service roles. Provide specific examples of how you've successfully managed caseloads, resolved tenant issues, or negotiated payment plans.
Showcase Communication Skills: Since good written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Consider including a brief cover letter that demonstrates your ability to communicate effectively.
Demonstrate Knowledge of Legislation: Mention your knowledge of up-to-date legislation related to social housing in Wales. This will show that you are informed and prepared to handle the legal aspects of the role.
How to prepare for a job interview at Yolk Recruitment Ltd
✨Show Your Knowledge of Legislation
Make sure to brush up on the latest housing legislation relevant to Wales. Being able to discuss current laws and how they impact tenants will demonstrate your expertise and commitment to the role.
✨Demonstrate Your People Skills
Prepare examples of how you've successfully engaged with tenants or the public in previous roles. Highlight your ability to resolve issues and negotiate effectively, as these are key skills for a Rent and Support Adviser.
✨Be Ready to Discuss Problem-Solving Strategies
Think about specific challenges you've faced in a social housing environment and how you overcame them. This will show your initiative and ability to manage your own caseload while reducing arrears and evictions.
✨Familiarise Yourself with the Organisation
Research the Housing Association's mission and values. Understanding their community-driven approach will help you align your answers with their goals and demonstrate your genuine interest in making a difference.
