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For Companies At a Glance
- Tasks: Support customers with their orders and day-to-day enquiries in a busy setting.
- Company: Established construction materials business with a friendly team atmosphere.
- Benefits: Salary up to £27,500, company pension, life assurance, and full training.
- Why this job: Join a supportive team and develop your skills in customer service and logistics.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Enjoy Monday to Friday hours with free onsite parking.
The predicted salary is between 22000 - 33000 £ per year.
Fixed Term Contract until March 2027
Yolk Recruitment is working with a well-established construction materials business in Treforest to help them find a Customer Service Coordinator. You will be joining a small, friendly team in a busy setting, supporting customers with their orders and day-to-day enquiries.
Responsibilities
- Managing customer orders and enquiries by phone and email
- Giving clear, timely responses to questions and complaints
- Keeping track of orders from start to finish
- Organising and rearranging deliveries to make the best use of the haulage fleet
- Updating records and paperwork accurately
- Working closely with the commercial, production, and haulage teams
Qualifications
- Previous customer service experience
- Previous experience in distribution planning, transport coordination, or logistics operations
- Confident IT skills
- Strong communication abilities
- A proactive approach and interest in learning about the wider business
- Someone who enjoys working as part of a small team
What you will receive
- Salary up to £27,500
- Monday to Friday hours, working in the office full time
- Company pension
- Life assurance
- Supportive team environment
- Full training and development
- Free onsite parking
Customer Service Coordinator in Pontypridd employer: Yolk Recruitment Ltd
Contact Detail:
Yolk Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Pontypridd
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction materials industry or customer service field. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your previous experience aligns with their needs. Practising common interview questions can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during your conversations. It’s all about demonstrating how you can add value to their team right from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Coordinator role. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service Coordinator in Pontypridd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any relevant skills. We want to see how your background fits with the role of Customer Service Coordinator, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in this position and how you can contribute to our friendly team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves managing customer enquiries, make sure your application reflects your strong communication abilities. Whether it’s through clear language in your CV or a friendly tone in your cover letter, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the construction materials business. Understand their products, values, and recent news. This will not only impress them but also help you tailor your answers to show how you can fit into their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you successfully managed customer enquiries or resolved complaints. Highlight your proactive approach and how you’ve worked as part of a team to enhance customer satisfaction.
✨Demonstrate Your IT Proficiency
Since confident IT skills are essential for this role, be ready to discuss the software and tools you’ve used in past positions. If you have experience with order management systems or logistics software, make sure to mention it!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
