At a Glance
- Tasks: Support customers through the accreditation process with excellent admin and customer service.
- Company: Leading organisation in compliance and accreditation, offering a supportive team environment.
- Benefits: Competitive salary, hybrid working, generous leave, and professional development opportunities.
- Other info: Full training provided, with clear progression and industry-specific qualifications.
- Why this job: Join a forward-thinking team and make a real difference in customer experiences.
- Qualifications: Strong admin skills, customer service experience, and attention to detail required.
The predicted salary is between 25752 - 28152 £ per year.
Yolk Recruitment is proud to be supporting a leading organisation in the compliance and accreditation sector with the recruitment of an Admin Support Officer. This is an excellent opportunity for a customer-focused administrator to join a supportive and growing team, providing technical and administrative support throughout the customer accreditation process. Full training will be provided, including support to gain industry-specific health and safety qualifications.
The Role
As an Admin Support Officer, you will play a key role in supporting customers through the accreditation process, ensuring documentation is reviewed accurately and efficiently while delivering an outstanding customer experience via telephone and email. Working as part of a collaborative team, you will conduct pre-audit assessments, identify missing information, and provide guidance to help customers meet accreditation requirements.
Key Responsibilities
- Complete pre-audit checks on customer documentation to ensure minimum accreditation standards have been met before progressing to full audit.
- Review customer submissions and verify that all required information has been provided.
- Liaise with customers via telephone and email to gather missing information and provide updates.
- Offer clear feedback and guidance to support customers in meeting accreditation requirements.
- Assist customers with areas requiring improvement ahead of audit completion.
- Provide health and safety and compliance guidance (full training provided).
- Maintain accurate records and ensure processes are followed consistently and accurately.
What We're Looking For
The successful candidate will have strong administration and customer service experience, coupled with excellent attention to detail. You'll also demonstrate:
- Experience managing customer enquiries via telephone and email.
- Strong organisational skills and the ability to review documentation accurately.
- Excellent written and verbal communication skills.
- The ability to identify discrepancies and apply quality standards consistently.
- A proactive and customer-focused approach.
- The ability to work effectively as part of a close-knit team.
- Previous experience or an interest in compliance, auditing, health and safety, or accreditation services would be advantageous, but is not essential, as full training will be provided.
What's on Offer
- Basic salary of £25,752.
- OTE of £28,152.
- Clear progression plan.
- Hybrid working model.
- Enhanced parental leave.
- Generous annual leave entitlement.
- Healthcare plan.
- Annual volunteering or giving day.
- Cycle to Work scheme.
- Competitive pension scheme with employer contributions.
- Life assurance cover.
- Employee discounts and cashback programme.
- Access to professional development and online learning resources.
- Full onboarding, training and support to gain industry-relevant qualifications.
If you're an organised administrator with a passion for delivering excellent customer service and are looking to develop your career within a supportive and forward-thinking organisation, we'd love to hear from you.
Admin Support Officer in Pontypridd employer: Yolk Recruitment Ltd
Join a dynamic and supportive team as an Admin Support Officer in Pontypridd, where you'll receive comprehensive training and opportunities for professional growth in the compliance and accreditation sector. With a hybrid working model, generous annual leave, and a clear progression plan, this role offers a fulfilling work culture that prioritises employee well-being and development. Enjoy unique benefits such as enhanced parental leave, a healthcare plan, and access to online learning resources, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Support Officer in Pontypridd
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. Since you'll be liaising with customers via phone and email, make sure you're comfortable explaining things clearly and concisely. Role-play with a friend if you need to!
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed customer enquiries or handled documentation in the past. This will help you demonstrate your attention to detail during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Admin Support Officer in Pontypridd
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in administration and customer service. We want to see how your skills match the role of Admin Support Officer, so don’t hold back!
Show Off Your Attention to Detail:Since this role involves reviewing documentation, it’s crucial to demonstrate your attention to detail. Use clear examples in your application that showcase how you’ve successfully managed similar tasks in the past.
Be Personable:Remember, we’re looking for someone who can deliver an outstanding customer experience. Use a friendly tone in your written application to show us your customer-focused approach and how you communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our supportive team!
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin Support Officer role. Familiarise yourself with the key responsibilities like conducting pre-audit assessments and liaising with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer support, be ready to share specific examples from your past experiences. Think of times when you successfully managed customer enquiries or resolved issues. This will demonstrate your proactive approach and ability to deliver outstanding service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and attention to detail. For instance, you might be asked how you would handle a situation where a customer is missing important documentation. Practise your responses to these types of questions to showcase your critical thinking and organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
