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For Companies At a Glance
- Tasks: Lead incident and problem management for critical national infrastructure.
- Company: Dynamic organisation focused on IT service delivery and improvement.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible benefits.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact on IT service stability and shape future strategies.
- Qualifications: Experience in IT management, strong communication, and leadership skills.
The predicted salary is between 62256 - 62256 £ per year.
Newport (Hybrid Working)
£62,256 per annum + benefits
What You'll Do:
- Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment.
- Oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions.
- Lead a collaborative team and influence service delivery across a multi-vendor landscape.
- Create tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering long‑term value to the business.
What You'll Bring:
- Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management.
- Hands‑on knowledge of ITIL practices, especially around RCA and service improvement.
- Familiarity with service management tools such as ServiceNow.
- Proven experience working with external partners or vendors in a high‑pressure environment.
- Excellent communication skills, with the ability to translate technical concepts for diverse audiences.
- A naturally analytical approach, able to lead investigations and deliver preventative solutions.
- Strong leadership and mentoring capabilities, with a proactive attitude to continuous improvement.
Benefits:
- 25 days annual leave plus bank holidays.
- Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% – totalling 15%.
- 14 x salary Life Insurance linked to membership of the Retirement Savings Plan.
- "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash‑plans.
- Access to our Financial Wellbeing Programme – allowing you to manage your benefits flexibly to suit your financial needs.
- Enhanced pay for parental leave.
- Retail discounts and cashback scheme.
- Annual salary review.
Locations
Incident & Problem Manager in Newport, Wales employer: Yolk Recruitment Ltd
Contact Detail:
Yolk Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident & Problem Manager in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space, especially those who have experience with incident and problem management. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL practices and real-life examples of how you've tackled incidents and problems. We want you to showcase your analytical skills and leadership capabilities, so think of specific situations where you made a difference.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you that Incident & Problem Manager role!
We think you need these skills to ace Incident & Problem Manager in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Incident & Problem Manager role. Highlight your experience in IT service delivery and any hands-on knowledge of ITIL practices. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your leadership and problem management experience, and don’t forget to mention your analytical approach.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and if possible, demonstrate how you've successfully translated technical concepts for diverse audiences in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices, especially around root cause analysis (RCA) and service improvement. Be ready to discuss how you've applied these principles in past roles, as this will show your depth of knowledge and practical experience.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and mentoring capabilities. Think about times when you've led a team through a challenging incident or problem, and be ready to explain how you influenced service delivery across different vendors.
✨Communicate Clearly and Confidently
Since you'll need to translate technical concepts for diverse audiences, practice explaining complex ideas in simple terms. This will demonstrate your excellent communication skills and ability to engage with various stakeholders effectively.
✨Be Analytical and Proactive
Prepare to discuss your analytical approach to problem-solving. Share specific instances where you've led investigations and implemented preventative solutions, showcasing your proactive attitude towards continuous improvement in IT service stability.