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- Tasks: As a Manual Mortgage Underwriter, assess documentation and deliver top-notch customer service.
- Company: Join a leading mortgage solutions provider committed to compliance and customer satisfaction.
- Benefits: Enjoy hybrid working options after probation and a supportive team environment.
- Why this job: Be part of a forward-thinking team that values your growth and promotes fairness.
- Qualifications: Must have manual underwriting experience and a current mortgage lending mandate.
- Other info: Initial 3 months are office-based; then enjoy up to 2 days WFH weekly.
The predicted salary is between 36000 - 60000 £ per year.
We're hiring a Manual Mortgage Underwriter. Are you an experienced mortgage underwriter with a passion for delivering excellent customer service and upholding the highest standards of compliance? We're looking for a skilled professional to join our team and help us continue providing industry-leading mortgage solutions.
About the Role
As a Manual Mortgage Underwriter, you'll work to agreed objectives, service standards, and deliverables while ensuring all documentation complies with relevant policies and criteria. You'll handle queries professionally and accurately, deliver prompt written responses, and foster strong working relationships across the business.
Key Responsibilities
- Assess and verify documentation against policy and criteria
- Resolve enquiries with initiative and professionalism
- Deliver first-class customer service and promote Treating the Customer Fairly (TCF) principles
- Suggest improvements to enhance service and efficiency
- Maintain compliance with internal and external credit, audit, and regulatory standards
- Mentor and support new team members
- Take ownership of personal learning and development
- Perform additional tasks as required by management
Key Skills & Experience
- Previous experience as a manual mortgage underwriter
- Currently holds a mortgage lending mandate
- Strong commercial and professional judgement
- Excellent written and verbal communication skills
- Confident in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Please note - the successful candidate must have manual mortgage underwriting experience and also be holding a current mortgage lending mandate. For the first 3 months of employment (probationary period) it's 100% office-based (Fleet, Cardiff or Manchester - depending on the successful candidates' location), but our hybrid working policy kicks in following successful completion of probation, allowing up to 2 days WFH each week.
If you're ready to take the next step in your underwriting career and be part of a supportive, forward-thinking team, apply now and help us shape the future of mortgage services.
Contact Detail:
Yolk Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Underwriter
✨Tip Number 1
Familiarise yourself with the latest mortgage underwriting guidelines and compliance standards. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former mortgage underwriters to gain insights into the role and the company culture at StudySmarter. This can provide you with valuable information that may help you tailor your approach during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience where you successfully resolved complex queries or improved processes. This will showcase your problem-solving skills and ability to deliver excellent customer service.
✨Tip Number 4
Research StudySmarter's values and mission, particularly around customer service and compliance. Being able to articulate how your personal values align with ours can make a strong impression during your interview.
We think you need these skills to ace Mortgage Underwriter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a manual mortgage underwriter. Emphasise your previous roles, particularly any that involved compliance and customer service, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service and your understanding of compliance standards. Mention specific examples from your past experience that demonstrate your skills and how they align with the company's values.
Highlight Relevant Skills: In your application, clearly outline your strong commercial judgement and proficiency in Microsoft Office. These skills are essential for the role, so make sure they stand out in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a mortgage underwriter.
How to prepare for a job interview at Yolk Recruitment Ltd
✨Showcase Your Experience
Be prepared to discuss your previous experience as a manual mortgage underwriter in detail. Highlight specific cases where you successfully assessed and verified documentation, and how you ensured compliance with policies.
✨Demonstrate Customer Service Skills
Since delivering excellent customer service is key for this role, think of examples where you resolved customer enquiries with professionalism. Be ready to explain how you promote Treating the Customer Fairly (TCF) principles in your work.
✨Prepare for Technical Questions
Expect questions related to mortgage lending mandates and compliance standards. Brush up on relevant regulations and be ready to discuss how you maintain compliance in your underwriting processes.
✨Exhibit Strong Communication Skills
As excellent written and verbal communication skills are essential, practice articulating your thoughts clearly. You might be asked to provide written responses or explain complex concepts, so clarity is key.
