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For Companies At a Glance
- Tasks: Lead a team, manage queries, and handle escalations in a dynamic environment.
- Company: Values-driven Housing Association in Pembrokeshire.
- Benefits: Hybrid work, office hours, no weekends, and competitive pay.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a difference in the community while developing your leadership skills.
- Qualifications: Previous management and contact centre experience preferred.
The predicted salary is between 29000 - 29000 £ per year.
Yolk Recruitment are currently recruiting a Temporary Customer Service Team Leader for a values-driven Housing Association in Pembrokeshire. This is a leadership role where management skills are paramount but also the ability to manage the in-box and deal with calls when needed, so your all round skills will be maximised.
Key Responsibilities
- Leading a team to ensure expected behaviours are adhered to
- Managing the mailbox and re-directing, allocating, responding when required
- Ensuring enough coverage to deal with queries during busy times
- Dealing with escalations when required
- Taking calls during busy periods
Candidate Requirements
- Previous management experience
- Contact centre experience would be ideal
- Good communication skills
- Knowledge of the housing sector
- Strong IT skills
- Previous experience of providing feedback
What's in it for you?
- A hybrid environment
- Office hours, no weekends or evenings
- £15.07 per hour (equivalent to £29000 pro-rata)
To Apply: If you have a leadership background and have dealt with a range of queries in a fast-paced environment I would like to hear from you. Please submit your up-to-date CV to: Richard Coombs at Yolk Recruitment.
Customer Service Team Leader in Milford Haven employer: Yolk Recruitment Ltd
Contact Detail:
Yolk Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Milford Haven
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer service field. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your management skills during the interview. Share specific examples of how you’ve led teams and handled escalations effectively. This will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Team Leader in Milford Haven
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and any relevant contact centre skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your leadership abilities!
Show Off Your Communication Skills: Since good communication is key for this role, include examples in your application that demonstrate how you've effectively managed teams or dealt with escalations. We love seeing real-life scenarios that show off your skills!
Highlight Your IT Proficiency: Mention any specific software or tools you’ve used in previous roles, especially those related to customer service. We’re looking for someone who can hit the ground running, so let us know what you’re familiar with!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the housing sector. Familiarise yourself with common issues and queries that might arise in a customer service context. This will show that you're not just a leader but also someone who understands the field.
✨Showcase Your Leadership Skills
Prepare examples from your previous management experience where you've successfully led a team through challenges. Highlight how you’ve managed escalations and ensured your team adhered to expected behaviours. This will demonstrate your capability to lead effectively.
✨Communication is Key
Practice articulating your thoughts clearly and confidently. Since good communication skills are essential for this role, consider doing mock interviews with a friend or family member. This will help you convey your ideas better during the actual interview.
✨Be Ready for Real Scenarios
Think about potential scenarios you might face in this role, such as handling a high volume of calls or managing a busy inbox. Prepare to discuss how you would approach these situations, showcasing your problem-solving skills and ability to stay calm under pressure.