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For Companies At a Glance
- Tasks: Lead customer success strategies and enhance client satisfaction for a meaningful charity.
- Company: Join a compassionate charity empowering vulnerable communities through technology.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday allowances.
- Other info: Diverse workplace that values every individual and promotes growth.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Experience in customer success and SaaS environments is essential.
The predicted salary is between 40000 - 45000 £ per year.
The Opportunity
Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. They are looking for a Salesforce Customer Success Manager with a focus on Salesforce SaaS clients in the £1m-£10m ARR range. You will have experience maximising customer satisfaction and retention in a SaaS or technology services environment.
What the Salesforce Customer Success Manager will be doing
- You will be responsible for leading the customer success function in both strategy and delivery - with a focus on lifetime value and customer satisfaction; combining operational leadership, commercial accountability and strategic development.
- Define and implement a scalable customer success model using current product maturity and customer base.
- Lead and Develop the Customer Success Team.
- Ensure structured onboarding, adoption, renewal and extension process to support sustainable growth.
- Understand and amplify the voice of the customer through formal and informal feedback.
What the successful Salesforce Customer Success Manager will bring to the team
- You will be an experienced customer success professional who understands the customer journey and needs.
- Experience of revenue retention in a subscription model.
- Track record of reducing churn and increasing lifetime customer value.
- Ability to effectively engage stakeholders from C-Suite down to Junior Staff.
- Experience managing mid sized customer portfolios in a SaaS or Tech services environment.
Here's What You'll Get in Return
- Salary of up to £45,000.
- Flexible working arrangements.
- Generous Holiday Allowances - 30 days PLUS bank holidays.
- Employee assistance and training programmes.
Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
In-form Customer Success Manager in London employer: Yolk Recruitment Ltd
Contact Detail:
Yolk Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-form Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer success or SaaS. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in customer success. This will help you stand out during interviews and demonstrate your value to potential employers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you've maximised customer satisfaction and reduced churn in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace In-form Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer success, especially in SaaS environments. We want to see how your skills align with the role of a Salesforce Customer Success Manager.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've maximised customer satisfaction and retention. We love numbers, so if you can quantify your successes, even better!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who understands the customer journey and can engage with stakeholders at all levels, so don’t be afraid to show us who you are.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like churn rate, customer lifetime value, and net promoter score. Being able to discuss these metrics confidently will show that you understand the importance of data in driving customer satisfaction and retention.
✨Showcase Your Onboarding Strategies
Prepare to share specific examples of how you've successfully onboarded clients in the past. Highlight any structured processes you've implemented that led to increased adoption and renewal rates. This will demonstrate your ability to lead and develop a customer success team effectively.
✨Engage with Real Customer Feedback
Be ready to discuss how you've gathered and acted on customer feedback in previous roles. Whether through formal surveys or informal conversations, showing that you can amplify the voice of the customer will resonate well with the interviewers.
✨Connect with Stakeholders at All Levels
Think of examples where you've engaged with stakeholders from C-Suite executives to junior staff. Illustrating your ability to communicate and build relationships across different levels will highlight your versatility as a Customer Success Manager.