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For Companies At a Glance
- Tasks: Provide 1st line IT support to over 1000 users globally.
- Company: Join a dynamic business consultancy with a focus on customer service.
- Benefits: Earn £12.21 per hour with a hybrid working arrangement.
- Why this job: Kickstart your career in IT while helping others solve tech issues.
- Qualifications: Strong communication skills and knowledge of Microsoft Office required.
- Other info: Enjoy a supportive team environment with opportunities for growth.
The predicted salary is between 12 - 16 £ per hour.
The Opportunity
Yolk Recruitment has teamed up with a Business Consultancy who require a short term IT Support Technician who has great communication skills and is knowledgeable regarding Microsoft Office applications.
What the IT Support Technician will do
- Providing 1st line technical support to 1000+ users globally, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practice
- Logging incidents with our external 3rd party service providers
- Assisting in updating the IT Support knowledge bank
- Logging calls into our ticket management system, taking ownership of user problems and being proactive when dealing with their issues
- Allocating more complex calls to the relevant teams where appropriate
What the successful IT Support Technician will bring to the team
- Excellent Communication skills
- A good knowledge of Microsoft Office
- A people focused approach
What you will get in return
- £12.21 per hour
- Hybrid working arrangement with 4 days on site
- 37.5 hour working week
- Office hours 09:00-17:00 Monday to Friday
If you are a strong communicator and have a proficient knowledge of Microsoft Office I would like to hear from you, THIS ROLE WILL BE 4 DAYS A WEEK IN THE OFFICE.
IT Support Technician employer: Yolk Recruitment Ltd
Contact Detail:
Yolk Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Get your tech skills sharp! Brush up on Microsoft Office and any other relevant software. We want to be ready to impress when those technical questions come up during the interview.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping users, we should be prepared to explain things clearly and patiently. Maybe even role-play with a friend to get comfortable.
✨Tip Number 3
Don’t forget to research the company! Knowing a bit about their culture and values can help us tailor our responses in the interview. Plus, it shows we’re genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we can keep track of our progress and stay updated on any new opportunities that pop up.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about providing top-notch support, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively interact with users and resolve their issues.
Tailor Your Experience: When writing your application, focus on your experience with Microsoft Office and any previous IT support roles. We want to see how your background aligns with the responsibilities of the IT Support Technician position, so don’t hold back!
Be Proactive in Your Approach: In your application, mention instances where you've taken ownership of user problems or proactively solved issues. This shows us that you're not just reactive but also someone who takes initiative, which is key for this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team as an IT Support Technician!
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know Your Stuff
Make sure you're well-versed in Microsoft Office applications. Brush up on the key features and common troubleshooting steps, as you might be asked to demonstrate your knowledge during the interview.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You could even role-play with a friend to get comfortable with answering support queries.
✨Familiarise Yourself with ITIL Best Practices
Understanding ITIL principles can set you apart. Read up on how they apply to 1st line support and think of examples where you've used similar practices in past roles or experiences.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific support scenarios. Think through some common issues users face and how you would resolve them, showing your proactive approach to problem-solving.
