At a Glance
- Tasks: Provide technical support for pension software and troubleshoot client issues.
- Company: Leading tech business in the finance sector with a collaborative culture.
- Benefits: Salary up to £50,000, hybrid working, and structured training.
- Other info: Great opportunity for career development in a specialist software business.
- Why this job: Join a supportive team and make a real difference in clients' lives.
- Qualifications: Experience in application support and strong pensioner payroll knowledge.
The predicted salary is between 45000 - 50000 £ per year.
Yolk Recruitment are supporting a leading technology business within the finance sector in their search for a Technical Support Consultant to join their growing support team in Bristol.
This is an opportunity to join a collaborative technical support team supporting specialist pensions and pensioner payroll software used by clients across the UK.
This role would suit someone with previous application or technical support experience and a background in pensioner payroll, pensions administration or pension payroll operations who enjoys problem solving and working with clients.
- What you'll be doing
- Providing technical support for software applications via phone, email and Microsoft Teams
- Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved
- Troubleshooting application issues and resolving problems where possible
- Escalating more complex issues to internal technical specialists when required
- Supporting user administration, including password resets and account management
- Working closely with clients to provide guidance and effective resolutions
- Producing and maintaining support documentation and knowledge articles
- Collaborating with colleagues to improve processes and share knowledge
- Using your pensioner payroll knowledge to investigate client queries relating to payroll calculations, pension increases, deductions, arrears, overpayments and payment outputs.
- Identifying when payroll-related issues could impact pensioner payments and escalating where appropriate.
- What you'll bring
- Previous experience within Application Support, Technical Support or IT Support.
- Strong pensioner payroll experience, either as your main role or as a significant part of a pensions administration, payroll, benefits or client service position.
- Understanding of the end-to-end pensioner payroll lifecycle.
- Experience working with ticketing systems and managing incidents.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- SQL knowledge
- Active Directory
- Microsoft Office 365
- Windows Server
- JIRA
- Confluence
- What's on offer
- Salary up to £50,000 depending on experience
- Hybrid working (3 days office / 2 days home)
- Structured training and ongoing development
- Supportive and collaborative team environment
- Opportunity to develop within a specialist software business
- #J-18808-Ljbffr
Technical Support Consultant in England employer: Yolk Recruitment Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Consultant in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yolk Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yolk Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Consultant in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yolk Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Yolk Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yolk Recruitment Ltd!
How to prepare for a job interview at Yolk Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
