Job Description
IT Service Desk Analyst
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Somerset | On-site
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Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset.
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This is an opportunity to join a collaborative IT team providing technical support across the business, resolving incidents and service requests while ensuring excellent customer service and adherence to SLAs.
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This role would suit someone with previous IT Service Desk or Desktop Support experience, or someone with a strong IT foundation looking to develop their career in a fast-paced support environment.
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What you'll be doing
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- Troubleshooting and resolving IT hardware and software incidents remotely and in person.
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- Managing service requests, including employee onboarding and offboarding.
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- Monitoring and managing support tickets, ensuring SLA targets are achieved.
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- Maintaining accurate ticket updates and documentation.
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- Supporting endpoint security by updating operating systems and third-party software.
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- Assisting with the imaging, deployment, maintenance and configuration of laptops, desktops, Macs and mobile devices.
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- Supporting other functions within the IT Service Desk as required.
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- Occasionally travelling to other company sites when required.
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What you'll bring
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Essential
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- A formal IT qualification or strong foundational IT knowledge with a genuine interest in technology.
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- Strong communication skills.
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- Excellent troubleshooting, analytical and problem-solving abilities.
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- Ability to work independently and take ownership of assigned tasks.
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- Strong understanding of hardware and software troubleshooting.
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- Good understanding of networking fundamentals.
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Desirable
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- Previous experience working within an IT Service Desk or Desktop Support role.
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- Experience working within a Microsoft 365 hybrid environment.
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- ITIL Foundation certification.
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- Full, clean UK driving licence.
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What's on offer
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- 25 days annual leave plus Bank Holidays.
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- Pension scheme.
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- Enhanced Maternity and Paternity Pay.
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- Cycle to Work scheme.
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- Free on-site parking.
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Ready to Apply?
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Contact Jack Winder to find out more.
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Please apply with a CV and a cover letter outlining why you're perfect for the role.
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Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
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Service Desk Analyst in England employer: Yolk Recruitment Ltd
Join a highly respected law firm in Cirencester that prioritises both exceptional client service and employee well-being. With a culture that fosters collaboration, flexibility, and professional growth, this firm offers a unique opportunity to engage in varied and complex family law matters while enjoying a healthy work-life balance. Benefit from generous perks including hybrid working, additional bonuses, and a supportive team environment where your contributions are valued.
