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- Tasks: Be the go-to person for customer queries and ensure smooth order delivery.
- Company: Join a world-class engineering manufacturer with a strong reputation.
- Benefits: Enjoy a salary of £26,250, bonus scheme, and 25 days holiday.
- Why this job: Build relationships, enjoy a great work-life balance, and finish early on Fridays!
- Qualifications: Experience in customer support, order processing, and familiarity with CRM systems preferred.
- Other info: This role is fully office-based with convenient parking near the M4.
The predicted salary is between 21000 - 30000 £ per year.
Customer Service Coordinator – Port Talbot- Salary: £26,250
Yolk Recruitment is partnered with a well-established, world-class engineering manufacturer who are looking for a Customer Service representatives who will be the go-to contact for our established customer base-managing queries, liaising with internal teams, and ensuring a smooth, efficient journey from order to delivery.
What you\’ll be doing in this role:
- Act as the first point of contact for customer queries, ensuring a professional and timely response.
- Build and nurture long-term relationships with valued customers.
- Collaborate closely with internal departments to coordinate and fulfil customer orders.
- Monitor order and production status, providing regular updates to customers.
What experience you will bring to the team:
- Experience in supporting customers over the telephone, ideally within manufacturing, supply chain, or logistics-but we\’re open to other backgrounds.
- Experience of processing orders and keeping customers up to date
- Familiarity with CRM or ERP systems (SAP knowledge is a plus).
This what you\’ll get in return:
- Salary of £26,250 with access to a bonus scheme
- Enjoy a great work-life balance with a Monday-Friday schedule and early finish every Friday!
- This role is based fully in the office
- 25 days holiday plus bank holiday
- On-site parking and convenient location just off the M4
Apply now for more information!
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Customer Service Coordinator- £26,250 employer: Yolk Recruitment Ltd
Contact Detail:
Yolk Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator- £26,250
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being clear, concise, and friendly can make a significant difference in how customers perceive the service.
✨Tip Number 3
Gain a basic understanding of CRM or ERP systems, particularly SAP if possible. This knowledge will not only boost your confidence but also show that you're proactive and ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Coordinator- £26,250
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in manufacturing or logistics. Use specific examples that demonstrate your ability to manage queries and coordinate with internal teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your familiarity with CRM or ERP systems and how you can contribute to building long-term relationships with customers.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are crucial for a Customer Service Coordinator, so provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know the Company
Before your interview, take some time to research the engineering manufacturer. Understand their products, values, and customer service philosophy. This will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Communication Skills
As a Customer Service Coordinator, effective communication is key. Prepare examples of how you've successfully handled customer queries in the past, especially over the phone. Highlight your ability to provide timely and professional responses.
✨Familiarise Yourself with CRM Systems
Since familiarity with CRM or ERP systems is beneficial, brush up on any relevant software you’ve used before. If you have experience with SAP, be ready to discuss it. If not, express your willingness to learn quickly.
✨Showcase Your Teamwork Abilities
This role involves collaborating with internal departments. Prepare examples that demonstrate your ability to work well in a team, coordinate efforts, and ensure smooth order fulfilment. Highlight any experiences where teamwork led to successful outcomes.
