Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with orders and enquiries via phone and email in a fast-paced setting.
- Company: Join a well-established business in Treforest, known for its supportive team culture.
- Benefits: Enjoy a salary of £27,000, company pension, life assurance, and full training.
- Why this job: Be part of a close-knit team while developing your skills in customer service.
- Qualifications: Strong IT skills, excellent communication, and a proactive mindset are essential.
- Other info: Experience is a plus, but full training will be provided; local area knowledge is important.
The predicted salary is between 16200 - 19800 £ per year.
Customer Service Advisor
Salary: £27,000 + benefits
Yolk Recruitment is supporting a well-established business based in Treforest, in their search for a Customer Service Advisor to join their team. This is a great opportunity to work within a small, supportive team in a fast-paced environment, with a focus on customer orders and enquiries.
What you\’ll be doing:
- Handling customer orders and enquiries via phone and email
- Providing timely and professional responses to queries and complaints
- Proactively planning and tracking orders through to completion
- Scheduling and rescheduling deliveries while making best use of the haulage fleet
- Maintaining accurate records and documentation
- Liaising effectively with the commercial, production, and haulage teams
What we\’re looking for:
- Strong IT skills and confidence with systems
- Ability to manage multiple tasks with accuracy
- A proactive mindset and willingness to learn about different areas of the business
- Excellent communication and customer service skills
- Ability to work well under pressure and meet tight deadlines
- High attention to detail
- A team player who\’s comfortable working in a close-knit environment
Experience in the industry is beneficial but not essential – full training will be provided. However, good knowledge of the local area is important.
You\’ll also be expected to support the company\’s commitment to high standards in health, safety, and environmental practices.
What you\’ll get in return:
- Salary of £27,000
- Company pension
- Life assurance
- Supportive team environment
- Full training and development
#J-18808-Ljbffr
Customer Service Advisor employer: Yolk Recruitment Ltd
Contact Detail:
Yolk Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their commitment to customer service and high standards in health, safety, and environmental practices will help you align your responses during any interviews.
✨Tip Number 2
Brush up on your IT skills, especially with systems commonly used in customer service roles. Being able to demonstrate your confidence with technology can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks under pressure. This role requires a proactive mindset and the ability to meet tight deadlines, so showcasing your experience in similar situations will be beneficial.
✨Tip Number 4
Research the local area and its logistics. Having good knowledge of the region can enhance your ability to schedule and reschedule deliveries effectively, which is a key part of the job.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've handled customer enquiries or complaints in the past, and express your willingness to learn and adapt.
Highlight IT Skills: Since strong IT skills are essential for this role, be sure to mention any relevant software or systems you are familiar with. If you have experience with order management systems or CRM tools, include that information.
Showcase Teamwork and Proactivity: In your application, provide examples of how you've worked effectively in a team and taken initiative in previous roles. This will demonstrate your fit for the close-knit environment described in the job posting.
How to prepare for a job interview at Yolk Recruitment Ltd
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Use examples from past experiences where you successfully handled customer queries or complaints.
✨Highlight Your IT Proficiency
Since strong IT skills are essential for this role, make sure to mention any relevant software or systems you are familiar with. If you have experience with order management systems or CRM tools, be ready to discuss how you've used them effectively in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Employers value candidates who can think on their feet. Prepare to share specific instances where you proactively resolved issues or improved processes. This will show that you can handle the fast-paced environment and manage multiple tasks efficiently.
✨Research the Company and Local Area
Understanding the company’s values and operations, as well as having good knowledge of the local area, can set you apart. Do some research on the business and its commitment to health, safety, and environmental practices, and be ready to discuss how you align with these values.