Travel Claims Handler
Cardiff - Hybrid Working
Salary: From £24,500 (DOE)
Yolk Recruitment are working with a growing insurance services business in the heart of Cardiff that supports both UK and international insurance providers. The team delivers a wide range of services including claims handling, customer service, underwriting, and pricing - all with a strong focus on data, innovation and continuous improvement.
Right now, they're looking for a Travel Claims Handler to join the team. It's a hybrid role with 2-3 days in the Cardiff office and the rest working from home. You'll be responsible for managing travel insurance claims from start to finish, providing a high standard of service to customers travelling both within the UK and abroad.
If you're experienced in handling claims or a recent graduate who enjoys working in a fast-paced, customer-focused environment, this could be a great fit.
What you'll be doing:
- Assessing indemnity, liability and quantum on travel claims
- Identification and referral of fraud indicators and recovery opportunities
- Support the Claims Team Leader with day to day departmental activity
- Pro-active case load management
- Negotiating settlement of claims
- Providing exceptional service to our customers
- Actively seek and provide input that may lead to improved operational processes within the claims area
- Ensure quality, service standards and productivity levels are maintained to a high standard and in line with the company's expectations
- Be conversant with the business' compliance procedures and risks to ensure compliance with all regulatory and legislative requirements
What we're looking for:
- Recent graduate looking a new challenge
- Previous experience in travel insurance claims is ideal - but not essential.
- Confident communicator who can build rapport with customers and third parties.
- Comfortable using data to spot trends and make informed decisions.
- Self-motivated and able to work independently as well as part of a team.
- Organised and able to meet daily and weekly targets.
Benefits
- Salary from £24,500 - depending on experience
- Annual salary reviews
- 33 days annual leave (25 days + 8 bank holidays) increasing to 34 days with length of service
- Option to buy or sell up to 5 days holiday per year
- A great central Cardiff working location with opportunities for hybrid working
- A constantly evolving approach to work. We understand the benefits of homeworking, and we also love working with our colleagues in the office.
- Nest Pension scheme
- Refer a friend scheme
- Discounted Gym Membership
- Cycle to Work scheme
- Dedicated Employee Assistance Programme
- Technology Discounts
- Optional Healthcare Cash Plan
- Optional Denplan Dental Insurance
- We supply equipment, so that our employees can work comfortably from home and in the office
- We encourage and support our staff in professional training and qualifications, allowing our employees to take control of their own careers
- Group social events (optional)
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Travel Claims Handler in Cardiff employer: Yolk Recruitment Ltd
Valleys to Coast is an exceptional employer, offering a unique opportunity for a Buying Manager to shape the procurement function in a growing organisation dedicated to community welfare. With a strong focus on employee wellbeing, flexible working arrangements, and generous leave policies, the company fosters a supportive work culture that prioritises professional development and social value. Located in Wales, this role not only allows you to make a meaningful impact but also provides access to competitive benefits, including a subsidised gym membership and a comprehensive healthcare cash plan.
