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- Tasks: Provide hands-on IT support and troubleshoot issues in a busy office environment.
- Company: Join a growing organisation that values its people and technology.
- Benefits: Competitive salary, strong employee benefits, and opportunities for professional development.
- Other info: Enjoy a collaborative and flexible work culture with career growth opportunities.
- Why this job: Make a real impact by ensuring smooth IT operations and supporting your colleagues.
- Qualifications: Experience in IT support and knowledge of Microsoft systems and networking.
The predicted salary is between 28000 - 28000 £ per year.
As an IT Support Technician, you'll play a key role in keeping systems, devices, and users running smoothly across a busy office environment. You'll provide hands-on technical support, troubleshoot issues efficiently, and help ensure colleagues receive a reliable and responsive IT service.
You'll work across a range of hardware, software, and network support tasks, helping to maintain day-to-day operations while contributing to ongoing improvements within the wider IT function.
- Providing first and second-line technical support to internal users
- Diagnosing and resolving hardware, software, and connectivity issues
- Setting up and maintaining laptops, desktops, mobile devices, and user accounts
- Supporting Microsoft-based systems and business applications
- Assisting with system upgrades, maintenance, and IT projects
- Delivering a professional and customer-focused support experience across the business
Previous experience in an IT support or service desk environment is required, along with knowledge of Microsoft operating systems and Office 365, and an understanding of networking fundamentals and IT hardware.
This is a fantastic opportunity to join a growing organisation that genuinely invests in its people and technology. You'll also benefit from working within a business that promotes collaboration, flexibility, and professional development, alongside a competitive salary and strong employee benefits package.
We offer a referral scheme - just get in touch!
Technical Support Specialist - IT Software in Cardiff employer: Yolk Recruitment Ltd
Contact Detail:
Yolk Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - IT Software in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from motivated candidates. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Technical Support Specialist - IT Software in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and showcases your skills with Microsoft systems and networking. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how your previous experiences have prepared you for this role. Be genuine and let your personality shine through!
Showcase Problem-Solving Skills: In your application, mention specific examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and provide excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and Office 365. Be ready to discuss how you've tackled hardware and software issues in the past, as well as any experience you have with networking fundamentals.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to troubleshoot effectively.
✨Emphasise Customer Service
Since this role involves providing a professional and customer-focused support experience, think about times when you've gone above and beyond for users. Be ready to explain how you ensure a positive experience for colleagues while resolving their IT issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about ongoing IT projects or how the team collaborates to improve service delivery. This demonstrates your enthusiasm and commitment to contributing to the organisation.