Yolk Recruitment Ltd in Cardiff is seeking a Planning Specialist to join a busy Customer Experience/Contact Centre. The role focuses on workforce planning, demand forecasting, and resource optimisation to ensure optimal staffing for excellent customer service and efficiency.
You will develop short-, medium-, and long-term forecasts, build planning models, and manage WFM/WFO systems while working with Real-Time teams to deliver effective multi-channel workforce plans.
#J-18808-Ljbffr
Strategic Workforce Planner – Customer Experience in Cardiff employer: Yolk Recruitment Ltd
Valleys to Coast is an exceptional employer, offering a unique opportunity for a Buying Manager to shape the procurement function in a growing organisation dedicated to community welfare. With a strong focus on employee wellbeing, flexible working arrangements, and generous leave policies, the company fosters a supportive work culture that prioritises professional development and social value. Located in Wales, this role not only allows you to make a meaningful impact but also provides access to competitive benefits, including a subsidised gym membership and a comprehensive healthcare cash plan.
