At a Glance
- Tasks: Design and improve user-centred services for social care across Wales.
- Company: Join a dynamic team at Yolk Recruitment, focused on diversity and inclusion.
- Benefits: Competitive salary, remote work, and a chance to make a real impact.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Be part of a mission to enhance services that truly matter to communities.
- Qualifications: Experience in service design and a passion for user-centred approaches.
The predicted salary is between 54000 - 66000 £ per year.
We're looking for a Service Designer to join our Digital, Data and Technology team and help improve the services we provide to the social care and early years workforce across Wales.
You'll work alongside our Service Design Leads and multidisciplinary Agile teams to design and improve services from end to end.
You'll spend time understanding users, identifying problems and testing ideas to create services that are simple, inclusive, accessible and effective.
This is a great opportunity for someone who is passionate about User-Centred Design (UCD) and enjoys turning research and insight into practical improvements.
What you'll be doing
- Champion and embed User-Centred Design across teams.
- Design and improve end-to-end digital and non-digital services.
- Understand user needs and use research and insight to inform design decisions.
- Create service design artefacts including user journeys, service blueprints, service flows and prototypes.
- Facilitate workshops, co-design sessions and stakeholder discussions.
- Work closely with user researchers, content teams, developers and business stakeholders.
- Test and iterate designs with different audiences.
- Identify opportunities to improve user experience, service quality and efficiency.
- Support services through the full lifecycle and help ensure they are accessible, inclusive and meet relevant standards.
- Share good practice and contribute to service design patterns and approaches.
You'll bring experience of:
- Designing services around genuine user needs.
- Creating user journeys, service blueprints, prototypes and service flows.
- Using research, data and user insight to shape and refine services.
- Working collaboratively in Agile, multidisciplinary teams.
- Facilitating workshops and engaging with users and stakeholders.
- Working within constraints while being confident to challenge assumptions.
- Communicating effectively with both technical and non-technical audiences.
- Designing inclusive, accessible and usable services.
Desirable
- Public sector or public service environments in Wales.
- Designing bilingual services.
- Prototyping in HTML/CSS and responsive design.
- Agile Project Management or User-Centred Design qualifications.
If you think this Service Designer opportunity is for you then please apply online.
Service Designer in Cardiff employer: Yolk Recruitment Ltd
Valleys to Coast is an exceptional employer, offering a unique opportunity for a Buying Manager to shape the procurement function in a growing organisation dedicated to community welfare. With a strong focus on employee wellbeing, flexible working arrangements, and generous leave policies, the company fosters a supportive work culture that prioritises professional development and social value. Located in Wales, this role not only allows you to make a meaningful impact but also provides access to competitive benefits, including a subsidised gym membership and a comprehensive healthcare cash plan.
