Yolk Recruitment Ltd in Cardiff is seeking an experienced Service Delivery Manager to own the performance of IT services across a multi-supplier environment. You will ensure SLAs are met, manage senior stakeholders, and drive continual improvement while keeping services resilient for a large distributed workforce.
The role focuses on governance, incident and change processes, service catalogue upkeep, and reporting on service performance; knowledge of ITIL4, ServiceNow, and Power BI is highly
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Senior IT Service Delivery Lead | Multi-Supplier & 24/7 in Cardiff employer: Yolk Recruitment Ltd
Valleys to Coast is an exceptional employer, offering a unique opportunity for a Buying Manager to shape the procurement function in a growing organisation dedicated to community welfare. With a strong focus on employee wellbeing, flexible working arrangements, and generous leave policies, the company fosters a supportive work culture that prioritises professional development and social value. Located in Wales, this role not only allows you to make a meaningful impact but also provides access to competitive benefits, including a subsidised gym membership and a comprehensive healthcare cash plan.
