At a Glance
- Tasks: Support employers and apprentices through their onboarding journey with excellent customer service.
- Company: Join a growing training and education provider in Cardiff.
- Benefits: Enjoy a £30,000 salary, private healthcare, and extra holiday perks.
- Other info: Casual dress, two-week Christmas shutdown, and career growth opportunities await!
- Why this job: Make a real difference by helping others succeed in their educational journey.
- Qualifications: Previous admin or customer service experience and strong communication skills.
The predicted salary is between 26100 - 31900 £ per year.
- Sales Administrator
- Cardiff | £30,000 | Full-Time | Office Based (Monday-Friday, 9am-5pm)
Yolk Recruitment is excited to be partnering with a growing training and education provider to recruit a Sales Administrator.
This is an excellent opportunity for someone who enjoys building relationships, keeping processes organised and delivering a first-class customer experience from the point of sale through to enrolment.
If you're an organised administrator with a confident telephone manner and enjoy supporting customers through important milestones, this could be the perfect next step in your career.
The Role
As the Sales Administrator, you'll become the main point of contact for employers and apprentices throughout their onboarding journey.
You'll proactively manage multiple enrolments, keep communication flowing and ensure every learner is fully prepared before being handed over for programme start.
This is a fast-paced role that combines customer service, administration and relationship management, making it ideal for someone who thrives on keeping people engaged and ensuring nothing falls behind.
Key Responsibilities
- Employer & Apprentice Support
- Act as the primary contact for employers and apprentices throughout onboarding.
- Build strong, professional relationships from the very first interaction.
- Keep customers updated on enrolment progress.
- Respond promptly to phone and email enquiries.
- Provide guidance and support throughout the onboarding process.
- Help overcome barriers preventing employers or learners from completing their onboarding.
- Onboarding & Administration
- Create and maintain learner records within internal systems.
- Send employment documentation for electronic signature.
- Set up apprenticeship funding through the Digital Apprenticeship Service (DAS).
- Issue onboarding information to employers and apprentices.
- Monitor active enrolments to ensure progress remains on track.
- Proactively chase outstanding documents and actions by phone and email.
- Maintain accurate records of all communications.
- Update internal trackers and elevate any enrolments at risk of delay.
- Prepare learners for a smooth handover to the wider administration team.
- Customer Experience
- Deliver an outstanding customer experience throughout the enrolment journey.
- Build trust and confidence with employers and apprentices.
- Maintain regular communication to keep engagement high.
- Represent the organisation professionally at all times.
What We're Looking For
Essential
- Previous administration or customer service experience.
- Excellent telephone and communication skills.
- Strong organisational skills with exceptional attention to detail.
- Confidence using Microsoft Office and digital systems.
- Ability to manage multiple tasks and priorities simultaneously.
- A proactive approach with the confidence to follow up and chase outstanding actions.
Desirable
- Experience within apprenticeships or education.
- Knowledge of the Digital Apprenticeship Service (DAS).
- Experience using Aptem or another learner management system.
- Background in sales support, onboarding or account management.
- Salary & Benefits
- Private healthcare.
- Pension scheme.
- Birthday off.
- Casual dress.
- Two-week Christmas shutdown without using annual leave.
- 21 days annual leave, increasing to 25 days after two years, plus bank holidays.
- Monday-Friday working hours (9am-5pm).
- #J-18808-Ljbffr
Sales Admin in Cardiff employer: Yolk Recruitment Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Sales Admin in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yolk Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yolk Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Admin in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yolk Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Yolk Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yolk Recruitment Ltd!
How to prepare for a job interview at Yolk Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
