Customer Service Adviser - 6 months - £13.62 per hour - Cardiff - Starting from end of November
Yolk Recruitment Public Sector is proud to be partnering a leading Welsh organisation who require a team of customer service advisers for a 6 month project. If you have a customer service background, ideally in a contact centre environment this could be ideal for you as your interactions will have a huge impact on the customer journey. This role will have a rotating 4 week pattern between the hours of 08:00-18:00 with no weekends. Please note this role will require a credit check and basic dbs.
What you will be doing:
- Dealing with phone enquiries and establishing whether further action is required
- Completing notes on the in-house system to ensure an accurate log of conversations
- Reaching out to customers via e-mail and letter to provide the relevant information
- Triaging enquiries and escalating when required
What you will bring to the role:
- Good communication skills
- Ability to work across several applications
- An enthusiasm to ensure the right outcome is achieved
- A contact centre background would be advantageous
What you will get in return:
- £13.62 per hour
- 37 hour working week (no weekends and finishing latest 18:00)
- Office based initially and once competent it will become hybrid
- Training provided
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Customer Service Advisor in Cardiff employer: Yolk Recruitment Ltd
Valleys to Coast is an exceptional employer, offering a unique opportunity for a Buying Manager to shape the procurement function in a growing organisation dedicated to community welfare. With a strong focus on employee wellbeing, flexible working arrangements, and generous leave policies, the company fosters a supportive work culture that prioritises professional development and social value. Located in Wales, this role not only allows you to make a meaningful impact but also provides access to competitive benefits, including a subsidised gym membership and a comprehensive healthcare cash plan.
