At a Glance
- Tasks: Engage customers, manage enquiries, and support marketing initiatives in a vibrant showroom.
- Company: A family-run home improvement business known for quality and excellent service.
- Benefits: Competitive salary, pension, and opportunities for long-term career development.
- Other info: Join a dynamic team with regular socials and a supportive work environment.
- Why this job: Be the face of the business and make a real impact on customer experience.
- Qualifications: Experience in customer service, sales support, and marketing; confident communication skills.
The predicted salary is between 30000 - 35000 £ per year.
We are supporting a well-established, family-run home improvement business in their search for a hands-on Customer Experience & Marketing Coordinator. The company has built a strong reputation for quality products, professional installations and excellent customer service.
This is a varied, customer-facing role where you'll sit right at the centre of the operation in the showroom, helping drive enquiries, supporting the sales team, and taking ownership of day-to-day marketing activity. It would suit someone who enjoys being busy, being in a front-facing role and supporting back office who will have a genuine impact on how a business grows. We are looking for someone who can take ownership of the role, use their initiative to improve and grow.
What you'll be doing in the role:
- Welcoming customers into the showroom and providing a professional first impression
- Managing incoming enquiries, calls and appointments
- Supporting customers throughout their journey and ensuring excellent communication
- Coordinating lead follow-up activity and maintaining accurate records
- Supporting marketing campaigns, customer communications and promotional activity
- Creating and coordinating content for newsletters, social media and customer engagement initiatives
- Supporting showroom presentation, branding and local marketing initiatives
- Identifying opportunities to improve customer experience, processes and business performance
What experience we are looking for:
- Previous experience within customer service, sales support, office coordination and marketing support
- Confident communication skills and a professional approach as this role is "front of house"
- Proactive and self-motivated, with the ability to use initiative
- Good IT skills and confidence using CRM systems and digital platforms
- Experience with Canva, social media platforms or email marketing tools would be advantageous
What will you get in return:
- Salary of £30,000 - £35,000 (depending on experience)
- Monday to Friday, 8:00am - 4:00pm, plus every 3rd Saturday from 9:00am - 1:00pm
- Permanent full-time role, fully office based
- Pension
- Various socials to be part of
- Long-term career development opportunities
Customer Experience and Marketing Coordinator in Cardiff employer: Yolk Recruitment Ltd
Join a well-established, family-run home improvement business in Cardiff, where your role as a Customer Experience and Marketing Coordinator will be pivotal in shaping customer interactions and driving business growth. Enjoy a supportive work culture that values initiative and offers long-term career development opportunities, alongside a competitive salary and a vibrant team environment with regular social events.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience and Marketing Coordinator in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is front-facing, being able to engage with customers confidently is key. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your initiative! Think of ways you could improve customer experience or marketing strategies before the interview. Bring these ideas up during your chat to demonstrate your proactive mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Experience and Marketing Coordinator in Cardiff
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, this role is all about customer experience, so showing us how you connect with people is key.
Tailor Your Application:Make sure to tailor your CV and cover letter to the job description. Highlight your relevant experience in customer service and marketing, and show us how your skills align with what we’re looking for. A personalised application stands out much more than a generic one!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application reflects your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets to the right people quickly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their products, values, and what makes them stand out in the home improvement industry. This will not only impress the interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, be ready to share specific examples of how you've excelled in customer service before. Think of situations where you went above and beyond to help a customer or improved a process that enhanced their experience.
✨Demonstrate Your Marketing Savvy
Brush up on your marketing knowledge, especially around social media and content creation. Be prepared to discuss any relevant experience you have with tools like Canva or email marketing platforms, and think of ideas you could bring to the table for their marketing campaigns.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about their current marketing strategies or how they measure customer satisfaction. It’s a great way to demonstrate your proactive nature and genuine interest in improving customer experience.
