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For Companies At a Glance
- Tasks: Lead the transformation of national services in Wales and drive operational excellence.
- Company: Welsh Revenue Authority, known for its culture, innovation, and fairness.
- Benefits: 34-39 days annual leave, flexible working, and support for professional development.
- Why this job: Shape the future of public services and make a real impact in Wales.
- Qualifications: Senior leadership experience in service delivery and strong governance skills.
- Other info: Inclusive workplace with guaranteed interviews for disabled candidates.
The predicted salary is between 36000 - 60000 £ per year.
Yolk Recruitment is proud to be supporting the Welsh Revenue Authority (WRA) in the appointment of a new Chief Operating Officer / Services Director – a critical senior leadership role at a pivotal moment in the organisation’s development.
Since its establishment in 2018, the WRA has delivered over £2 billion in devolved taxes to support public services across Wales. As the organisation expands its responsibilities to include the Visitor Levy and the National Register of Visitor Accommodation Providers, the WRA is evolving into a broader, services-based organisation. This role sits at the heart of that transformation.
This is a rare opportunity to shape how national services are delivered in Wales, within an organisation recognised for its culture, innovation and fairness.
As Chief Operating Officer / Services Director, you will drive the organisation's strategic direction.
About You
- Senior leadership experience in service delivery or operational environments, ideally within tax, public services or regulated settings.
- A proven track record of leading complex, multidisciplinary teams and delivering organisational change.
- Strong governance, financial and risk management capability, including experience of managing budgets.
- The confidence and credibility to work effectively with Ministers and senior stakeholders in a complex political environment.
- Excellent communication and influencing skills, with a passion for inclusive leadership and continuous improvement.
- The ability to lead through ambiguity, shaping new ways of working as services and responsibilities expand.
- Welsh language skills are not essential, but the successful candidate will be supported to learn and develop them.
As a Disability Confident Leader, the WRA guarantees interviews to all disabled candidates who meet the minimum criteria.
Why Join the WRA?
- 34–39 days annual leave (including public holidays and privilege day).
- Flexible and hybrid working arrangements.
- Support for continuous professional development and free Welsh language learning.
- Inclusive and highly engaged workplace, consistently ranked among the best in the Civil Service for equality and fair treatment.
How to Apply
This appointment is being managed by Yolk Recruitment on behalf of the Welsh Revenue Authority. Closing date: Tuesday 27th January (12:00 noon).
Candidate Information Session
This is open to all candidates – it offers an opportunity to hear from the CEO and the Chief People and Communications Officer to learn more about the WRA and this opportunity. We encourage everyone to log into one of the virtual sessions:
- Tuesday 20th January at 4pm Business Wales Events Finder - Candidate Information Session - Services Director / Chief Operating Officer
- Thursday 22nd January at 12.30pm Business Wales Events Finder - Candidate Information Session - Services Director / Chief Operating Officer
To apply, please submit your CV (no longer than 2,000 words) and statement of suitability (no longer than 1,250 words) via Yolk Recruitment.
For a confidential discussion about the role, please contact Hannah Welfoot at Yolk Recruitment.
Chief Operating Officer / Services Director in Cardiff employer: Yolk Recruitment Ltd
Contact Detail:
Yolk Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer / Services Director in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the Welsh Revenue Authority. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching the WRA's recent projects and initiatives. Show us that you're not just another candidate; demonstrate your passion for their mission and how you can contribute to their growth.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership experience aligns with the role of Chief Operating Officer. We want to hear about your successes in service delivery and how you’ve led teams through change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Chief Operating Officer / Services Director in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Chief Operating Officer / Services Director. Highlight your senior leadership experience and any relevant achievements in service delivery or operational environments. We want to see how your skills align with what the WRA is looking for!
Craft a Strong Statement of Suitability: Your statement of suitability is your chance to shine! Use it to explain why you're the perfect fit for this role. Be specific about your experience leading complex teams and driving organisational change, and don’t forget to showcase your passion for inclusive leadership.
Keep It Concise: Remember, there are word limits for both your CV and statement. Stick to the guidelines: 2,000 words for your CV and 1,250 for your statement. We appreciate clarity and conciseness, so make every word count!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to the right people at Yolk Recruitment. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know Your Stuff
Make sure you thoroughly understand the Welsh Revenue Authority's mission and recent developments. Familiarise yourself with their services, especially the Visitor Levy and National Register of Visitor Accommodation Providers. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Leadership Experience
Prepare specific examples from your past roles that highlight your senior leadership experience in service delivery or operational environments. Focus on instances where you've led complex teams and driven organisational change, as this is crucial for the Chief Operating Officer role.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Given the need to work with Ministers and senior stakeholders, demonstrate your excellent communication skills by being concise and impactful in your responses during the interview.
✨Embrace Inclusivity
Highlight your commitment to inclusive leadership and continuous improvement. Be ready to discuss how you've fostered collaboration and engagement within teams, as this aligns with the WRA's values and culture.
