At a Glance
- Tasks: Provide 1st line IT support and troubleshoot issues for users globally.
- Company: Join a growing organisation with a collaborative IT team in Cardiff.
- Benefits: Competitive salary, career development, and hybrid working options.
- Other info: Supportive environment with exposure to global IT operations.
- Why this job: Gain hands-on experience with Microsoft 365 and enhance your technical skills.
- Qualifications: Previous IT support experience and strong communication skills required.
The predicted salary is between 24785 - 24785 € per year.
We're working with a growing organisation looking to appoint a Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further.
Key Responsibilities
- Provide 1st line IT support via phone, email and face-to-face
- Log and manage incidents through the ticketing system
- Support Microsoft 365 applications and company hardware/software
- Escalate complex issues where required
- Support new starter onboarding and inductions
- Work within agreed SLAs and ITIL best practice
Experience Required
- Previous IT support or helpdesk experience
- Knowledge of Microsoft 365
- Strong communication and customer service skills
- Experience working with ticketing systems
- ITIL Foundation desirable
What's on Offer
- Supportive team environment
- Career development opportunities
- Exposure to global IT operations
- Hybrid/flexible working opportunities where applicable
To apply or find out more, please get in touch.
Service Desk Analyst in Caerphilly employer: Yolk Recruitment Ltd
Join a dynamic and supportive team as a Service Desk Analyst in Caerphilly, where you'll have the opportunity to enhance your technical skills while providing essential support to a global business. With a focus on career development and a collaborative work culture, this role offers flexible working options and exposure to a diverse range of technologies, making it an excellent choice for those seeking meaningful employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Caerphilly
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your Microsoft 365 knowledge and be ready to showcase your troubleshooting skills. We recommend practising common interview questions related to IT support to boost your confidence.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've provided excellent support in the past. Remember, it's all about demonstrating that you can keep users happy while solving their tech issues.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our supportive team environment.
We think you need these skills to ace Service Desk Analyst in Caerphilly
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous IT support experience and any relevant skills, especially with Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Analyst position and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves providing excellent customer service, make sure your written application reflects your strong communication skills. Clear, concise language will help us see that you can effectively support users across our global business.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365 and common hardware/software issues. Be ready to discuss how you've tackled similar problems in the past, as this will show your practical experience and understanding of the role.
✨Customer Service is Key
Since this role involves providing excellent customer service, think of examples where you've gone above and beyond for a user. Prepare to share these stories during the interview to highlight your communication skills and dedication to helping others.
✨Familiarise Yourself with ITIL
Even if you don't have an ITIL Foundation certification, understanding the basics of ITIL best practices can set you apart. Research key concepts and be prepared to discuss how they apply to incident management and service delivery.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to get comfortable with common interview questions. Focus on articulating your thoughts clearly and confidently, especially when discussing your previous IT support experiences.
