At a Glance
- Tasks: Provide exceptional customer support and manage operational tasks in a fast-paced environment.
- Company: Join a leading European manufacturer in the nutritional food sector.
- Benefits: Competitive salary, generous leave, pension contributions, and early finishes on Fridays.
- Other info: Enjoy a stable, full-time role with opportunities for growth in a supportive team.
- Why this job: Be a key player in delivering high-quality products to top health and sports nutrition brands.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 28000 - 29000 € per year.
Salary: £28,000 - £29,000 per annum
Location: Blackwood
The Opportunity
Yolk Recruitment is proud to be supporting a leading European manufacturer within the nutritional food sector in their search for a Customer Support Advisor. This is an excellent opportunity to join a fast‑paced, growing business supplying high‑quality products to some of the biggest names in health and sports nutrition. You'll play a key role in ensuring exceptional customer service and smooth operational delivery across the business.
The Role
Reporting to the Business Development Manager, the Customer Support Advisor will be a key point of contact for customers and internal teams. You'll ensure all customer requirements are managed efficiently and accurately while maintaining strong communication across the business.
Key Responsibilities
- Manage day‑to‑day operational and administrative customer requirements
- Handle inbound customer queries and provide timely support
- Provide updates on orders and deliveries
- Process customer purchase orders accurately
- Coordinate weekly customer update meetings
- Maintain accurate customer records and information
- Liaise with logistics partners to arrange and track deliveries
- Support coordination of new product launches
- Communicate effectively with internal teams regarding customer needs
About You
- Previous experience in a customer service or sales support role
- Strong communication skills, both written and verbal
- Confident with numbers and attention to detail
- Proficient in Microsoft Office
- Experience with Sage 200 is advantageous but not essential
Key Attributes
- Strong organisational skills with the ability to manage multiple priorities
- Excellent attention to detail with a "right first time" approach
- Confident working with stakeholders at all levels
- Team player with a proactive and flexible attitude
- Self‑motivated with the ability to work independently when required
What's on Offer
- Salary of £28,000 - £29,000
- 33 days annual leave (including bank holidays)
- Additional holiday entitlement with service
- Death in Service benefit (3x salary)
- Employee Assistance Programme (EAP)
- 5% employer pension contribution
- Early finishes on Fridays
- Free on‑site fruit
- Stable, full‑time on‑site role within a growing business
Customer Support Advisor in Caerphilly employer: Yolk Recruitment Ltd
Join a dynamic and supportive team at a leading European manufacturer in the nutritional food sector, where your role as a Customer Support Advisor will be pivotal in delivering exceptional service. With a strong focus on employee well-being, enjoy generous benefits including 33 days of annual leave, a competitive salary, and opportunities for professional growth in a fast-paced environment. Located in Blackwood, this is an excellent chance to contribute to a thriving business while enjoying a collaborative work culture that values your input and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Caerphilly
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advisor, you'll need to handle queries and provide updates effectively. Role-play with a friend or use online resources to sharpen your verbal and written skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Support Advisor in Caerphilly
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how your skills align with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be one step closer to joining our fantastic team. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Yolk Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Research their nutritional food sector and be ready to discuss how you can contribute to their customer support goals.
✨Show Off Your Communication Skills
As a Customer Support Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've effectively handled customer queries in the past.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. Bring up specific instances where your meticulousness made a difference, especially in managing customer records or processing orders accurately.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest and helps you assess if it's the right fit for you. For instance, ask about how they handle customer feedback or what tools they use for tracking deliveries.
