Technical Support Consultant — Up to £50,000, Bristol Hybrid
Yolk Recruitment are supporting a leading technology business within the finance sector in their search for a Technical Support Consultant to join their growing support team in Bristol.
This is an opportunity to join a collaborative technical support team supporting specialist pensions and pensioner payroll software used by clients across the UK.
This role would suit someone with previous application or technical support experience and a background in pensioner payroll, pensions administration or pension payroll operations who enjoys problem solving and working with clients.
What you’ll be doing
- Providing technical support for software applications via phone, email and Microsoft Teams
- Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved
- Troubleshooting application issues and resolving problems where possible
- Escalating more complex issues to internal technical specialists when required
- Supporting user administration, including password resets and account management
- Working closely with clients to provide guidance and effective resolutions
- Producing and maintaining support documentation and knowledge articles
- Collaborating with colleagues to improve processes and share knowledge
- Using your pensioner payroll knowledge to investigate client queries relating to payroll calculations, pension increases, deductions, arrears, overpayments and payment outputs.
- Identifying when payroll-related issues could impact pensioner payments and escalating where appropriate.
What you’ll bring
Essential
- Previous experience within Application Support, Technical Support or IT Support.
- Strong pensioner payroll experience, either as your main role or as a significant part of a pensions administration, payroll, benefits or client service position.
- Understanding of the end-to-end pensioner payroll lifecycle.
- Experience working with ticketing systems and managing incidents.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
Desirable
- SQL knowledge
- Active Directory
- Microsoft Office 365
- Windows Server
- JIRA
- Confluence
What’s on offer
- Salary up to £50,000 depending on experience
- Hybrid working
- Structured training and ongoing development
- Supportive and collaborative team environment
- Opportunity to develop within a specialist software business
Technical Support Consultant in Bristol employer: Yolk Recruitment Ltd
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