Account Manager
Location: Blackwood
About the Role
Looking for a proactive, commercially minded and customer-focused Account Manager to join our clients team.
This is an exciting opportunity for someone who enjoys building strong customer relationships, coordinating internal teams and identifying opportunities to drive profitable business growth. You will play a key role in ensuring customers receive an excellent level of service while supporting the achievement of sales, margin and performance targets.
Working closely with customers and internal departments, including Procurement, Warehouse and Internal Sales, you will ensure quotations and sales orders are accurate, delivered on time and meet customer requirements. You will also use customer insights and performance data to identify opportunities for improvement, strengthen partnerships and develop long-term business growth.
Key Responsibilities
- Customer Relationship Management: Build and maintain strong relationships with key customer contacts, business executives and stakeholders, positioning the business as a trusted and valued supplier.
- Commercial Performance: Support the achievement of sales and margin targets through accurate cost allocation, commercially sound quotations and proactive identification of new business opportunities.
- Quotations and Sales Orders: Coordinate the timely and accurate preparation, processing and delivery of customer quotations and sales orders, ensuring all specifications and requirements are met.
- Customer Service and SLA Management: Work collaboratively with internal teams to meet customer service level agreements (SLAs), delivery commitments and key performance indicators (KPIs).
- Reporting and Communication: Prepare and deliver accurate customer performance reports and management information, ensuring all reporting requirements are met within agreed timescales.
- Customer Meetings and Reviews: Proactively organise customer meetings, conference calls and quarterly business reviews, using relevant data and insights to discuss performance, resolve issues and identify future opportunities.
- Systems and Data Management: Maintain accurate and timely information within Sage 200, CRM and other relevant business systems.
- Business Development: Develop a strong understanding of customer operations, strategies and growth plans to identify opportunities to add value and increase profitable sales.
- Internal Collaboration: Work effectively across departments to maintain clear responsibilities, resolve day-to-day challenges and support current customer requirements and future growth plans.
- Continuous Improvement: Identify opportunities to improve processes, enhance customer satisfaction and deliver more efficient ways of working.
About You
You will be an organised, motivated and commercially aware individual who takes pride in delivering excellent customer service and achieving results. You will be confident communicating with stakeholders at all levels and able to balance customer expectations with business objectives.
You will ideally have:
- Experience in account management, customer service, sales coordination or a similar commercial role.
- Strong commercial awareness, with an understanding of sales performance, margins and cost management.
- Excellent communication and relationship-building skills.
- Strong organisational skills and the ability to manage multiple priorities and deadlines.
- Effective problem-solving and decision-making abilities.
- Good IT skills and experience working with business operating systems, CRM platforms or ERP systems. Knowledge of Sage 200 would be an advantage.
- The ability to analyse performance information, produce accurate reports and communicate findings clearly.
- A proactive approach to identifying sales opportunities and developing existing customer accounts.
- A commitment to accuracy, accountability and continuous improvement.
The Behaviours That Will Help You Succeed
We are looking for someone who demonstrates:
- A strong customer-first mindset.
- Commercial awareness and a focus on profitable growth.
- A positive, professional and collaborative attitude.
- High standards of personal integrity and accountability.
- A disciplined and organised approach to work.
- A proactive, solutions-focused mindset.
- A commitment to achieving targets and continuously improving performance.
What We Offer
This role offers the opportunity to make a real impact on customer satisfaction, commercial performance and business growth. You will work collaboratively with colleagues across the business, develop valuable customer partnerships and play an important part in the continued success of key accounts.
If you are passionate about customer relationships, commercially focused and motivated by delivering results, we would love to hear from you.
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Ac in Blackwood employer: Yolk Recruitment Ltd
Valleys to Coast is an exceptional employer, offering a unique opportunity for a Buying Manager to shape the procurement function in a growing organisation dedicated to community welfare. With a strong focus on employee wellbeing, flexible working arrangements, and generous leave policies, the company fosters a supportive work culture that prioritises professional development and social value. Located in Wales, this role not only allows you to make a meaningful impact but also provides access to competitive benefits, including a subsidised gym membership and a comprehensive healthcare cash plan.
