IT Support Engineer | Hertfordshire area, with occasional UK travel | up to £35,000
Are you an IT Support Engineer who enjoys solving problems properly rather than simply passing tickets to another team?This permanent opportunity will give you ownership of first- and second-line support across a multisite organisation. You'll work in a modern Microsoft environment covering Microsoft 365, Windows, identity, endpoint management and security.It's a strong next step for someone who already has solid support experience and wants broader exposure to Intune, Entra ID, Microsoft Defender and cloud technology. You'll join a collaborative IT function where good troubleshooting, clear communication and continuous improvement are valued. What You'll Do:
Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.
Triage and resolve incidents according to priority and business impact.
Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.
Administer users and access through Active Directory and Entra ID.
Support MFA, Conditional Access, Intune and Microsoft Defender.
Complete joiner, mover and leaver processes.
Assist with patching, endpoint compliance and vulnerability remediation.
Maintain accurate asset, licence, subscription and telecoms records.
Work with senior IT colleagues and external suppliers on more complex incidents.
Improve documentation, knowledge articles and support processes.
What You'll Bring:
Experience in an IT support, helpdesk or desktop-support role.
Strong Windows desktop troubleshooting skills.
Practical Microsoft 365 support experience.
Working knowledge of Active Directory or Entra ID.
Exposure to Microsoft Defender or related endpoint-security tooling.
Basic networking knowledge.
Strong customer service, communication and troubleshooting skills.
Experience supporting remote or multisite users.
The ability to travel occasionally within the UK.
Why You Should Apply:
Work with a modern Microsoft technology stack.
Gain further exposure to cloud identity, endpoint management and security.
Take genuine ownership o...
IT Support Engineer in Watford employer: Yolk Recruitment Ltd Careers
Join a dynamic and innovative team in Lydney as a Senior IT Support Technician, where you'll be at the forefront of resolving complex IT challenges in a collaborative environment. Our company fosters a culture of continuous improvement and professional growth, offering competitive salaries and opportunities to lead impactful projects that enhance our IT infrastructure. With a commitment to employee development and a supportive work atmosphere, we ensure that your contributions are valued and rewarded.
Contact Details:
Yolk Recruitment Ltd Careers Recruitment Team
