At a Glance
- Tasks: Troubleshoot IT issues and provide top-notch support to users.
- Company: Join a leading organisation with a collaborative IT team in Somerset.
- Benefits: Enjoy 25 days leave, pension scheme, and enhanced parental pay.
- Other info: Opportunity for growth and development in a dynamic workplace.
- Why this job: Kickstart your IT career in a fast-paced, supportive environment.
- Qualifications: Strong IT knowledge and excellent problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This is an opportunity to join a collaborative IT team providing technical support across the business, resolving incidents and service requests while ensuring excellent customer service and adherence to SLAs. This role would suit someone with previous IT Service Desk or Desktop Support experience, or someone with a strong IT foundation looking to develop their career in a fast-paced support environment.
What you'll be doing:
- Troubleshooting and resolving IT hardware and software incidents remotely and in person.
- Managing service requests, including employee onboarding and offboarding.
- Monitoring and managing support tickets, ensuring SLA targets are achieved.
- Maintaining accurate ticket updates and documentation.
- Supporting endpoint security by updating operating systems and third-party software.
- Assisting with the imaging, deployment, maintenance and configuration of laptops, desktops, Macs and mobile devices.
- Supporting other functions within the IT Service Desk as required.
- Occasionally travelling to other company sites when required.
What you'll bring:
- Essential: A formal IT qualification or strong foundational IT knowledge with a genuine interest in technology.
- Strong communication skills.
- Excellent troubleshooting, analytical and problem-solving abilities.
- Ability to work independently and take ownership of assigned tasks.
- Strong understanding of hardware and software troubleshooting.
- Good understanding of networking fundamentals.
- Desirable: Previous experience working within an IT Service Desk or Desktop Support role.
- Experience working within a Microsoft 365 hybrid environment.
- ITIL Foundation certification.
- Full, clean UK driving licence.
What's on offer:
- 25 days annual leave plus Bank Holidays.
- Pension scheme.
- Enhanced Maternity and Paternity Pay.
- Cycle to Work scheme.
- Free on-site parking.
Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role.
Service Desk Analyst employer: Yolk Recruitment Limited
At MERITUS, we pride ourselves on being an exceptional employer, offering our Electrical Technicians a dynamic work environment in Telford, Shropshire, where innovation meets opportunity. With competitive salaries ranging from £28,000 to £35,000 and the unique chance to travel internationally to countries like Japan, Europe, and the USA, we foster a culture of growth and collaboration, ensuring our employees are equipped with the skills and experiences needed for their professional development. Join us to be part of a team that values quality, safety, and excellence in delivering automation solutions across various industries.
