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For Companies At a Glance
- Tasks: Provide top-notch technical support and help customers thrive on various platforms.
- Company: Fast-growing tech company with a focus on customer satisfaction.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Why this job: Join a tech-forward team and make a real impact in customer support.
- Qualifications: 2+ years in a service desk role and strong IT knowledge.
- Other info: Hands-on role with rotating shifts and occasional on-call duties.
The predicted salary is between 24000 - 36000 £ per year.
Join a fast-growing support team delivering high-quality 1st and 2nd line technical support across a wide range of self-serve solutions. You will be the first point of contact for customers, helping them stay up and running across both mobile and static platforms. You will be part of a rotating shift pattern covering 8 AM to 8 PM, seven days a week, with occasional on-call responsibilities. This is a hands-on, office-based role, offering excellent opportunities for growth as the team continues to scale.
What You Will Bring:
- Previous experience in a customer-facing service desk role (2+ years)
- Strong working knowledge of Windows OS and networking (DHCP, routing, wireless)
- Familiarity with both Windows and Android environments (50/50 split)
- Excellent communication skills and a 'customer first' mindset
- Experience supporting Office 365 and troubleshooting common issues
- Ability to remain calm under pressure and solve problems independently
- A degree in an IT-related subject is highly desirable
Why You Should Apply:
This is a brilliant opportunity to join a tech-forward business where you will have real impact. If you are passionate about delivering great customer support, want to work with the latest technologies, and thrive in a dynamic environment, we would love to hear from you.
Ready to Apply?
Contact Lewis Allen to find out more. Please apply with a CV and a cover letter outlining why you are perfect for the role. Know someone great for the job? We offer a referral scheme, get in touch!
Note: We do our best to respond to every application, but due to volume, we can’t always guarantee it. If you haven’t heard back within 7 days, unfortunately, you haven’t been successful this time. Keep an eye on our site for new opportunities!
Service Desk Analyst employer: Yolk Recruitment Limited
Contact Detail:
Yolk Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk Analyst roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with Windows OS, networking, or Office 365, make sure to highlight that in conversations. Bring examples of how you've tackled technical issues in the past to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our site for new opportunities – we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in customer-facing service desk roles and any relevant technical skills, especially with Windows OS and networking.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re the perfect fit for the role and how your previous experiences align with what we’re looking for. Don’t forget to mention your passion for delivering great customer support!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've remained calm under pressure and solved problems independently. We love candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Yolk Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, networking basics like DHCP and routing, and both Windows and Android environments. Being able to confidently discuss these topics will show that you're ready to tackle the technical challenges of the role.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer support. Highlight situations where you remained calm under pressure and solved problems independently. This will demonstrate your 'customer first' mindset, which is crucial for a Service Desk Analyst.
✨Practice Common Interview Questions
Anticipate questions related to troubleshooting Office 365 issues or handling difficult customer interactions. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, growth opportunities, or the technologies they use. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
