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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues in a busy office environment.
- Company: Join a growing organisation that values its people and technology.
- Benefits: Competitive salary, strong employee benefits, and opportunities for professional development.
- Other info: Flexible work environment with excellent career growth opportunities.
- Why this job: Be part of a supportive team and make a real impact on IT operations.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft systems.
The predicted salary is between 28000 - 28000 £ per year.
Ready to apply? Before you do, make sure to read all the details pertaining to this job in the description below.
Location: Cardiff
Salary: £28,000
What You'll Do:
As an IT Support Technician, you'll play a key role in keeping systems, devices, and users running smoothly across a busy office environment. You'll provide hands-on technical support, troubleshoot issues efficiently, and help ensure colleagues receive a reliable and responsive IT service. You'll work across a range of hardware, software, and network support tasks, helping to maintain day-to-day operations while contributing to ongoing improvements within the wider IT function.
- Providing first and second-line technical support to internal users
- Diagnosing and resolving hardware, software, and connectivity issues
- Setting up and maintaining laptops, desktops, mobile devices, and user accounts
- Supporting Microsoft-based systems and business applications
- Escalating more complex issues where required and following through to resolution
- Assisting with system upgrades, maintenance, and IT projects
- Ensuring tickets and support requests are managed effectively and within agreed timeframes
- Delivering a professional and customer-focused support experience across the business
What You'll Bring:
- Previous experience in an IT support or service desk environment
- Strong troubleshooting and problem-solving skills
- Knowledge of Microsoft operating systems and Office 365
- Understanding of networking fundamentals and IT hardware
- Excellent communication skills with the ability to support non-technical users
- A proactive and organised approach to workload management
- The ability to work effectively both independently and as part of a team
- A genuine interest in technology and continuous learning
Why You Should Apply:
This is a fantastic opportunity to join a growing organisation that genuinely invests in its people and technology. You'll be part of a supportive team environment where your ideas and contributions are valued, with opportunities to develop your technical skills and progress your career. You'll also benefit from working within a business that promotes collaboration, flexibility, and professional development, alongside a competitive salary and strong employee benefits package.
Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme - just get in touch!
Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time.
IT Support Technician in Newport employer: Yolk Recruitment Limited
Contact Detail:
Yolk Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it. Demonstrating your technical prowess can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues and be ready to explain your thought process. We want to see how you tackle problems!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our team.
We think you need these skills to ace IT Support Technician in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in troubleshooting and supporting Microsoft systems, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for the role. Share specific examples of how you've solved technical issues or supported users in the past – we love a good story!
Show Your Passion for Tech: Let your enthusiasm for technology shine through in your application. Mention any personal projects or continuous learning efforts that demonstrate your genuine interest in the field.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all applicants efficiently!
How to prepare for a job interview at Yolk Recruitment Limited
✨Know Your Tech
Brush up on your knowledge of Microsoft operating systems and Office 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the software but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare a couple of examples where you successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your strong troubleshooting abilities and how you approach challenges.
✨Communicate Clearly
Since you'll be supporting non-technical users, practice explaining complex IT concepts in simple terms. During the interview, focus on your communication skills and how you ensure a professional and customer-focused support experience.
✨Be Proactive and Organised
Discuss how you manage your workload and prioritise tasks effectively. Share any tools or methods you use to stay organised, especially when handling multiple support tickets. This will highlight your proactive approach and ability to work independently or as part of a team.