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- Tasks: Support older residents in a sheltered housing environment, ensuring their independence and safety.
- Company: Social housing provider dedicated to enhancing the lives of older individuals.
- Benefits: Competitive hourly rate, potential for contract extension, and a supportive work environment.
- Other info: Flexible working hours and opportunities for professional growth.
- Why this job: Make a real difference in the lives of older residents while developing your skills.
- Qualifications: Experience with older people, strong communication skills, and good administrative abilities.
The predicted salary is between 35000 - 40000 £ per year.
Location: London (West Hackney)
Hourly rate: £17.06 PAYE
Contract Type: 1 Month initially (Strong possibility of extension to 3 months +)
Overview
We are working with a social housing provider to recruit a passionate and knowledgeable Independent Living Advisor to support older residents within a sheltered housing environment. This role is focused on delivering high-quality tenancy support, promoting independence, and ensuring the safety and smooth day-to-day running of the scheme.
Role Purpose
The postholder will provide effective housing management and customer service to older residents, supporting them with tenancy-related matters, day-to-day queries, and low-level emergencies. The role also involves coordinating Domestic Technicians, overseeing service delivery standards, and ensuring compliance with health and safety requirements.
Key Responsibilities
- Build positive relationships with residents, delivering a warm, responsive, and customer-focused service
- Support prospective residents with viewings and assist new tenants in settling into their homes
- Provide guidance on tenancy agreements, rights, and responsibilities
- Assist residents with housing benefit queries and accessing financial support
- Conduct regular health & safety checks, inspections, and risk assessments across the scheme
- Monitor and manage contractor performance (e.g. cleaning, grounds maintenance, laundry services)
- Maintain accurate and up-to-date records, including resident and emergency contact information
- Respond to and report resident disputes or concerns
- Support referrals for aids, adaptations, and assistive technology to promote independence
- Respond appropriately to low-level emergencies and escalate where required
- Work collaboratively with internal teams to ensure seamless service delivery
- Coordinate and support Domestic Technicians in their daily duties and priorities
Key Outcomes
- High levels of resident satisfaction and service delivery
- Residents understand scheme systems (e.g. intercoms, emergency procedures)
- Accurate, timely, and compliant record-keeping
- Adherence to organisational standards, policies, and regulatory requirements
- Achievement of individual and team objectives
Essential Requirements
- Experience working with older people in a housing, care, or support setting
- Strong communication skills with the ability to adapt to individual needs
- Good administrative and numeracy skills
- Ability to work independently and collaboratively within a team
- Proficient in Microsoft Office
- Commitment to equality, diversity, and inclusion
Desirable Skills & Experience
- Knowledge of Housing Benefit
- Experience supporting individuals through bereavement or loss
- Understanding of housing management and support services
Additional Requirements
- Relevant professional or vocational qualification
- Full UK driving licence
- Willingness to work flexibly, including evenings and weekends
- Ability to work in a mobile capacity
For more information about the role, please contact Branwen Johns on 07458 163 873 and email a copy of your CV.
Independent Living Advisor employer: Yolk Recruitment Limited
Contact Detail:
Yolk Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and support sectors. Let them know you're on the lookout for roles like the Independent Living Advisor. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to supporting older residents and think about how your experience aligns with that. We want to see you shine and show them why you're the perfect fit!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy support and customer service. Role-play with a friend or family member to build your confidence. The more prepared you are, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Independent Living Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Independent Living Advisor. Highlight your experience with older people and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting older residents and how your background makes you a perfect fit for this role. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects your ability to connect with others. Use clear language and examples that demonstrate how you've successfully communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Yolk Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge about housing management and support services. Familiarise yourself with the specific needs of older residents and how to promote their independence. This will show that you're genuinely interested in the role and understand its importance.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated with diverse groups in the past. Think about times when you adapted your approach to meet individual needs, as this will highlight your ability to connect with residents.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss scenarios where you've handled low-level emergencies or resolved disputes. Think through your past experiences and be prepared to explain how you approached these situations, showcasing your ability to remain calm and effective under pressure.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This could include inquiries about their approach to resident satisfaction or how they ensure compliance with health and safety standards. Asking questions shows your enthusiasm and helps you gauge if the role is the right fit for you.