At a Glance
- Tasks: Lead customer success strategies and enhance client satisfaction for a meaningful charity.
- Company: Join a dynamic charity empowering vulnerable communities through innovative tech solutions.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday allowances.
- Other info: Diverse workplace that values every individual and promotes growth opportunities.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Experience in customer success and SaaS environments with a focus on retention.
The predicted salary is between 40000 - 45000 € per year.
The Opportunity
Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. They are looking for a Salesforce Customer Success Manager with a focus on Salesforce SaaS clients in the £1m-£10m ARR range. You will have experience maximising customer satisfaction and retention in a SaaS or technology services environment.
What the Salesforce Customer Success Manager will be doing
- You will be responsible for leading the customer success function in both strategy and delivery - with a focus on lifetime value and customer satisfaction; combining operational leadership, commercial accountability and strategic development.
- Define and implement a scalable customer success model using current product maturity and customer base.
- Lead and Develop the Customer Success Team.
- Ensure structured onboarding, adoption, renewal and extension process to support sustainable growth.
- Understand and amplify the voice of the customer through formal and informal feedback.
What the successful Salesforce Customer Success Manager will bring to the team
- You will be an experienced customer success professional who understands the customer journey and needs.
- Experience of revenue retention in a subscription model.
- Track record of reducing churn and increasing lifetime customer value.
- Ability to effectively engage stakeholders from C-Suite down to Junior Staff.
- Experience managing mid sized customer portfolios in a SaaS or Tech services environment.
Here's What You'll Get in Return
- Salary of up to £45,000.
- Flexible working arrangements.
- Generous Holiday Allowances - 30 days PLUS bank holidays.
- Employee assistance and training programmes.
In-form Customer Success Manager in City of London employer: Yolk Recruitment Limited
Yolk Recruitment is an exceptional employer, particularly for the role of Salesforce Customer Success Manager, as it offers a flexible working environment that prioritises employee well-being and work-life balance. With generous holiday allowances and comprehensive training programmes, employees are empowered to grow professionally while contributing to meaningful causes within the public sector and not-for-profit space. The inclusive work culture fosters diversity and encourages all team members to bring their authentic selves to work, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land In-form Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer success or SaaS. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success. Think about how you've maximised customer satisfaction and retention in past roles, and be ready to share specific examples.
✨Tip Number 3
Showcase your passion for the charity sector! Research the organisation you're applying to and understand their mission. Tailor your conversations to highlight how your skills can help them empower vulnerable communities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace In-form Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success, especially in SaaS environments. We want to see how your skills align with the role of a Salesforce Customer Success Manager.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve maximised customer satisfaction and retention. We love numbers, so if you can quantify your successes, even better!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who understands the customer journey and can engage with stakeholders at all levels, so show us who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Yolk Recruitment Limited
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction and retention, especially in a SaaS environment. Being able to discuss these metrics will show your expertise and readiness to lead the customer success function.
✨Showcase Your Experience with Stakeholders
Prepare examples of how you've effectively engaged with stakeholders at various levels, from C-Suite executives to junior staff. This will demonstrate your ability to communicate and collaborate across the organisation, which is crucial for a Customer Success Manager.
✨Demonstrate Your Strategic Thinking
Think about how you would define and implement a scalable customer success model. Be ready to share your ideas on operational leadership and strategic development during the interview. This will highlight your proactive approach and understanding of the role's responsibilities.
✨Amplify the Voice of the Customer
Be prepared to discuss how you’ve gathered and acted on customer feedback in previous roles. Share specific examples of how you’ve used both formal and informal feedback to improve customer satisfaction and reduce churn. This will show that you truly understand the customer journey and their needs.
