At a Glance
- Tasks: Provide top-notch customer support and manage operational tasks in a dynamic environment.
- Company: Join a leading European manufacturer in the nutritional food sector.
- Benefits: Competitive salary, generous leave, pension contributions, and early finishes on Fridays.
- Other info: Enjoy a supportive team culture with opportunities for personal growth.
- Why this job: Be a vital part of a growing business and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 28000 - 29000 £ per year.
The Opportunity
Yolk Recruitment is proud to be supporting a leading European manufacturer within the nutritional food sector in their search for a Customer Support Advisor. This is an excellent opportunity to join a fast-paced, growing business supplying high-quality products to some of the biggest names in health and sports nutrition. You'll play a key role in ensuring exceptional customer service and smooth operational delivery across the business.
The Role
Reporting to the Business Development Manager, the Customer Support Advisor will be a key point of contact for customers and internal teams. You'll ensure all customer requirements are managed efficiently and accurately while maintaining strong communication across the business.
Key Responsibilities
- Manage day-to-day operational and administrative customer requirements
- Handle inbound customer queries and provide timely support
- Provide updates on orders and deliveries
- Process customer purchase orders accurately
- Coordinate weekly customer update meetings
- Maintain accurate customer records and information
- Liaise with logistics partners to arrange and track deliveries
- Support coordination of new product launches
- Communicate effectively with internal teams regarding customer needs
About You
- Previous experience in a customer service or sales support role
- Strong communication skills, both written and verbal
- Confident with numbers and attention to detail
- Proficient in Microsoft Office
- Experience with Sage 200 is advantageous but not essential
Key Attributes
- Strong organisational skills with the ability to manage multiple priorities
- Excellent attention to detail with a "right first time" approach
- Confident working with stakeholders at all levels
- Team player with a proactive and flexible attitude
- Self-motivated with the ability to work independently when required
What's on Offer
- Salary of £28,000 - £29,000
- 33 days annual leave (including bank holidays)
- Additional holiday entitlement with service
- Death in Service benefit (3x salary)
- Employee Assistance Programme (EAP)
- 5% employer pension contribution
- Early finishes on Fridays
- Free on-site fruit
- Stable, full-time on-site role within a growing business
Customer Support Advisor in Blackwood employer: Yolk Recruitment Limited
At MERITUS, we pride ourselves on being an exceptional employer, offering our Electrical Technicians a dynamic work environment in Telford, Shropshire, where innovation meets opportunity. With competitive salaries ranging from £28,000 to £35,000 and the unique chance to travel internationally to countries like Japan, Europe, and the USA, we foster a culture of growth and collaboration, ensuring our employees are equipped with the skills and experiences needed for their professional development. Join us to be part of a team that values quality, safety, and excellence in delivering automation solutions across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Blackwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yolk Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yolk Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Blackwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yolk Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Yolk Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yolk Recruitment Limited!
How to prepare for a job interview at Yolk Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
