At a Glance
- Tasks: Troubleshoot IT issues and provide top-notch support to users.
- Company: Join a leading organisation with a collaborative IT team in Somerset.
- Benefits: Enjoy 25 days annual leave, pension scheme, and enhanced parental pay.
- Other info: Opportunity for growth and development in a dynamic workplace.
- Why this job: Kickstart your IT career in a fast-paced environment with real impact.
- Qualifications: Strong IT knowledge and excellent problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
IT Service Desk Analyst Somerset | On-site Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset.
This is an opportunity to join a collaborative IT team providing technical support across the business, resolving incidents and service requests while ensuring excellent customer service and adherence to SLAs.
This role would suit someone with previous IT Service Desk or Desktop Support experience, or someone with a strong IT foundation looking to develop their career in a fast-paced support environment.
What you'll be doing Troubleshooting and resolving IT hardware and software incidents remotely and in person.
Managing service requests, including employee onboarding and offboarding.
Monitoring and managing support tickets, ensuring SLA targets are achieved.
Maintaining accurate ticket updates and documentation.
Supporting endpoint security by updating operating systems and third-party software.
Assisting with the imaging, deployment, maintenance and configuration of laptops, desktops, Macs and mobile devices.
Supporting other functions within the IT Service Desk as required.
Occasionally travelling to other company sites when required.
What you'll bring Essential A formal IT qualification or strong foundational IT knowledge with a genuine interest in technology.
Strong communication skills.
Excellent troubleshooting, analytical and problem-solving abilities.
Ability to work independently and take ownership of assigned tasks.
Strong understanding of hardware and software troubleshooting.
Good understanding of networking fundamentals.
Desirable Previous experience working within an IT Service Desk or Desktop Support role.
Experience working within a Microsoft 365 hybrid environment.
ITIL Foundation certification.
Full, clean UK driving licence.
What's on offer25 days annual leave plus Bank Holidays.
Pension scheme.
Enhanced Maternity and Paternity Pay.
Cycle to Work scheme.
Free on-site parking.
Ready to Apply?Contact Jack Winder to find out more.
Please apply with a CV and a cover letter outlining why you're perfect for the role.
Know someone great for the job?
We offer a referral scheme-just get in touch!Note: We do our best to respond to every application, but due to volume, we can't always guarantee it.
If you haven't heard back within 7 days, unfortunately, you haven't been successful this time.
Keep an eye on our site for new opportunities!TPBN1_UKTJ
Service Desk Analyst in Bath employer: Yolk Recruitment Limited
At MERITUS, we pride ourselves on being an exceptional employer, offering our Electrical Technicians a dynamic work environment in Telford, Shropshire, where innovation meets opportunity. With competitive salaries ranging from £28,000 to £35,000 and the unique chance to travel internationally to countries like Japan, Europe, and the USA, we foster a culture of growth and collaboration, ensuring our employees are equipped with the skills and experiences needed for their professional development. Join us to be part of a team that values quality, safety, and excellence in delivering automation solutions across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Bath
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Yolk Recruitment Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Yolk Recruitment Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Yolk Recruitment Limited!
✨Direct Apply to Yolk Recruitment Limited
Let's not forget to apply directly through the Yolk Recruitment Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst in Bath
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Yolk Recruitment Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Yolk Recruitment Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Yolk Recruitment Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
