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For Companies At a Glance
- Tasks: Support customers with inquiries, process orders, and identify sales opportunities.
- Company: Join a leading manufacturer of bonded steel and aluminium products.
- Benefits: Enjoy a competitive salary and the chance to grow in a dynamic environment.
- Why this job: Be part of a customer-focused team that values your input and ideas.
- Qualifications: Experience in sales or customer service is essential; knowledge of steel products is a plus.
- Other info: This role is office-based in Caldicot, perfect for those who thrive in a collaborative setting.
The predicted salary is between 30000 - 35000 £ per year.
Basic salary £30k - £35k
Caldicot - Office based
Yolk Recruitment are working with a manufacturer of bonded steel and aluminium products, in search for an Inside Sales Support agent. This role will be customer service focused dealing with inbound enquiries, processing orders and communicating with customers to understand their needs.
Key Responsibilities:
- To support the commercial function in delivering customer excellence
- Updating clients with ETA's for deliveries
- Developing new targeted sales opportunities and lead follow-ups
- Communicating with customers to understand their needs and requirements and identify sales opportunities
- Providing quotations upon request
- Answering customers questions, resolving their concerns and providing additional information via calls and emails
- Explaining and demonstrating the functions and features of products and services
- Researching for new leads
- Keeping up to date with product and service information and competitor offers
Required skills:
- Previous experience in internal sales or customer service
- Excellent customer service skills, both written and verbal
- Previous experience in pre-painted steel or similar products would be an advantage
- Attention to detail
Inside Sales Support employer: Yolk Recruitment Careers
Contact Detail:
Yolk Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Support
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. Understanding the features and benefits of bonded steel and aluminium products will help you communicate effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role is heavily focused on customer interaction, practice active listening and problem-solving techniques to show that you can handle inquiries and resolve issues efficiently.
✨Tip Number 3
Network with professionals in the industry. Attend relevant events or join online forums where you can connect with others who work in sales or customer service roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for common interview questions related to sales support and customer service. Think about specific examples from your past experiences that demonstrate your ability to meet customer needs and drive sales opportunities.
We think you need these skills to ace Inside Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in internal sales or customer service. Emphasise any previous roles where you dealt with customer inquiries, processed orders, or provided quotations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Inside Sales Support role. Mention specific skills that align with the job description, such as your ability to communicate effectively with customers and your attention to detail.
Showcase Customer Service Skills: Provide examples in your application of how you've successfully resolved customer concerns or improved customer satisfaction in previous roles. This will demonstrate your capability to excel in a customer-focused position.
Research the Company: Familiarise yourself with the manufacturer of bonded steel and aluminium products. Understanding their products and services will help you tailor your application and show genuine interest in the company.
How to prepare for a job interview at Yolk Recruitment Careers
✨Know the Product Inside Out
Make sure you understand the products and services offered by the company. Familiarise yourself with bonded steel and aluminium products, as well as any recent developments in the industry. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about situations where you resolved issues or exceeded customer expectations. This will show the interviewer that you can handle inbound enquiries effectively and provide excellent support.
✨Demonstrate Your Communication Skills
Since the role involves a lot of communication with customers, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would approach understanding customer needs and providing tailored solutions. Good verbal and written communication is key!
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This could be about the company's approach to customer service, opportunities for professional development, or how success is measured in the Inside Sales Support role. Asking questions shows your enthusiasm and helps you assess if the company is the right fit for you.
