At a Glance
- Tasks: Deliver top-notch customer service and resolve issues with a smile.
- Company: Join a dynamic team focused on customer satisfaction and excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a supportive team culture.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: High school diploma and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
The Customer Service Specialist is responsible for the delivery of high-quality customer service to internal and external customers. This individual should strive daily for Customer Service Excellence, continuously improving our service standards by making sure the customers’ needs are taken care of in a timely, accurate, and professional manner. This individual should anticipate the needs of the customer and work to prevent any interruptions in service. This individual must be an independent thinker and be able to collaborate with their team, other internal teams, and support sales.
KEY RESPONSIBILITIES / AUTHORITIES
- Answer customer calls and reply to customer emails
- Enter orders into the ERP and follow the order progress through to delivery
- Navigate and communicate with customers via customer web portals if applicable
- Develop expertise for identifying product availability and product lead times
- Maintain accurate and organized records of orders, credits, returns
- Resolve customer issues professionally and in a timely manner
- Support team selling efforts, follow through on inquiries
- Participate in customer calls and visits, team calls and meetings
- Other duties as assigned
KEY DELIVERABLES / KPIs
- Customer Satisfaction
- Productivity/Accuracy
JOB REQUIREMENTS
- High school diploma
- Proficient in Microsoft Office, Word, Excel, PowerPoint
- Ability to learn ERP and new systems quickly and efficiently
- Fluent English (another language is a plus)
- Proficient knowledge of customer service, and standard office practices and procedures
- Outstanding communication skills, both written and verbal
- Ability to manage complexity and work under pressure
- Ability to self-motivate, work independently, and as a part of a team
- Strong organizational skills, attention to detail, ability to multitask and follow through
- Ability to solve practical problems, to interpret documents and write correspondence and reports
Customer Services Specialist employer: Yokohama TWS
As a Customer Services Specialist, you will thrive in a dynamic work environment that prioritises customer satisfaction and excellence. Our company fosters a collaborative culture where your contributions are valued, and we offer ample opportunities for professional growth and development. Located in a vibrant area, we provide a supportive atmosphere that encourages innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yokohama TWS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yokohama TWS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yokohama TWS:Your cover letter is your chance to shine! Tell us why you want to work at Yokohama TWS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yokohama TWS!
How to prepare for a job interview at Yokohama TWS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
