About the Job:
As a Customer Service Specialist, you will be responsible for the delivery of high-quality customer service to internal and external customers. In this role the individual should strive daily for Customer Service Excellence, continuously improving our service standards by making sure the customers’ needs are taken care of in a timely, accurate, and professional manner. This individual should anticipate the needs of the customer and work to prevent any interruptions in service. This individual must be an independent thinker and be able to collaborate with their team, other internal teams, and support sales
About the Job:
As a Customer Service Specialist, you will be responsible for the delivery of high-quality customer service to internal and external customers. In this role the individual should strive daily for Customer Service Excellence, continuously improving our service standards by making sure the customers’ needs are taken care of in a timely, accurate, and professional manner. This individual should anticipate the needs of the customer and work to prevent any interruptions in service. This individual must be an independent thinker and be able to collaborate with their team, other internal teams, and support sales
Key Responsibilities:
- Answer customer calls and reply to customer emails
- Enter orders into the ERP and follow the order progress through to delivery
- Navigate and communicate with customers via customer web portals if applicable
- Develop expertise for identifying product availability and product lead times
- Maintain accurate and organized records of orders, credits, returns
- Resolve customer issues professionally and in a timely manner
- Support team selling efforts, follow through on inquiries
Key Requirements:
- Customer Service Experience preferred
- Proficient in Microsoft Office, Word, Excel
- Ability to learn ERP and new systems quickly and efficiently
- Proficient knowledge of customer service, and standard office practices and procedures
- Outstanding communication skills, both written and verbal
- Ability to manage complexity and work under pressure
- Ability to self-motivate, work independently, and as a part of a team
- Strong organizational skills, attention to detail, ability to multitask
What we offer:
- Competitive Salary
- Bonus Scheme
- Life Insurance
- Employee Assistance Program
- Volunteer Program
If you're ready to make a meaningful impact and grow alongside a dynamic team, seize this opportunity and join us at Yokohama TWS.
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