Graduate Consultant

Join to apply for the Graduate Consultant role at Yokogawa. Not just a job, but a career. Yokogawa is a leading provider of industrial automation, test and measurement, information systems and industrial services across several industries. Our aim is to shape a better future for our planet through the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, and more. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect. Our 18,000 employees work in over 60 countries with one corporate mission, to “co‑innovate tomorrow”. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity and gratitude are highly valued and exhibited in everything we do.

Job Purposes

• Working as part of a team in the process consulting business line.
• Typical projects include Profit Improvement Programs, Strategic Analysis, Operational Excellence, Process troubleshooting and plant optimization due diligence and decarbonization projects.
• Working directly with working‑level clients, supporting the project manager and/or team, requiring specific knowledge of product lines and their applications.
• Advising clients on specific technology and solutions by learning from consultant and/or senior consultant, with some understanding of the client's objectives, challenges and value proposition.
• Responsible for contributing to the team on a specific domain during client projects.
• Requires a good base level understanding of general refinery process operations.
• Knowledge of simulation tools such as Petro‑SIM (HYSYS) is advantageous.
• Awareness or knowledge of enabling technologies for Digital Transformation such as machine learning and other AI technologies is also advantageous.
• The post holder will work as part of a team both within the location and remotely.
• The successful candidate must be willing to travel as and when required – mainly on an international basis (with some domestic travel). Approximately 25‑50% of the time, with travel generally around 25%.

Responsibilities

• Customer Needs Clarification – interview the customer, following a multilevel sales script, to clarify the customer's requirements.
• Customer Relationship Development / Prospecting – make calls (by telephone or in person) to allocated potential customers to develop relationships.
• Customer Relationship Management (CRM) Data – ensure that basic customer details held in the system are accurate, and make notes of follow‑up actions that have been promised.
• Customer Relationship Management / Account Management – make calls to allocated existing customers to maintain relationships.
• Key Account Management – provide day‑to‑day support on both new and existing accounts by performing prescribed and non‑routine account management activities.
• Operational Compliance – develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work.
• Personal Capability Building – develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Sales Opportunities Creation – identify potential customers by using publicly available lists, such as trade directories and internet searches.
• Sell Customer Propositions – identify a selection of products or services that may meet the customer's requirements, explain the product/service features and standard terms of sale to the customer, and invite the customer to make a selection and purchase at the standard price/terms and conditions of sale.

Position Requirements

• Customer Focus – builds strong customer relationships and delivers customer‑centric solutions.
• Manages Complexity – makes sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems.
• Collaborates – builds partnerships and works collaboratively with others to meet shared objectives.
• Instills Trust – gains the confidence and trust of others through honesty, integrity, and authenticity.

Skills

• Customer‑Focused Approach – works with guidance (but not constant supervision) to orient the seller's organization around delivering to the key needs of their customers.
• Initiates Compelling Sales Conversations – works with guidance to propose a mutually agreed‑upon agenda to start sales conversations that offer value to the client.
• Understands Buying Influencer Needs – works with guidance to quickly and accurately define the needs of the key buying influencers.
• Understanding Customer Needs – works with guidance to articulate the customer needs in the customer's business language and business context.
• Diagnoses Needs with Questions – works with guidance to ask questions that encourage the client to talk openly about their key objectives and challenges.
• Strategic Planning and Analysis – works with guidance to help the client prioritize their business objectives and challenges.

Education

• BEng/ MEng in Chemical/Process engineering is required.

General Experience

• Experience of base level refinery operations and refinery economics is essential.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin colour, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.