At a Glance
- Tasks: Deliver exceptional customer service and build strong relationships with clients.
- Company: Join a leading cleantech company focused on sustainability and innovation.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to influence product development and company strategy.
- Why this job: Make a real impact by transforming customer experiences and driving success.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Ready to own the customer experience end-to-end? Our client is looking for an exceptional Customer Success Manager who thrives on building deep relationships, solving complex challenges, and turning customers into lifelong advocates. This is not a passive account management role — it’s a high-impact, hands-on position. If you’re obsessed with delivering world-class service and love being the calm in the storm, then this role is for you.
What You’ll Do
- Deliver White-Glove Service Across the Entire Customer Journey
- Own the post-sale handoff and act as the single, named point of contact.
- Lead a premium, structured onboarding experience that sets customers up for immediate success.
- Partner with internal teams — technical, operations, field services — to ensure flawless deployment and go-live.
- Be a Trusted Day-to-Day Partner
- Serve as the dedicated CSM for a portfolio of strategic accounts.
- Build proactive, long-term relationships with stakeholders from operations to the C-suite.
- Monitor account health, usage data, and network performance to anticipate issues before they arise.
- Lead Escalation Management with Confidence
- Own escalations from first signal to full resolution.
- Communicate clearly, drive urgency internally, and turn tough moments into trust-building wins.
- Run Insightful Quarterly Service Reviews (QSRs)
- Deliver compelling, data-driven QSRs that highlight value, performance, and ROI.
- Present executive-level insights: uptime, utilization, cost savings, sustainability impact.
- Use QSRs to align on goals, roadmap, and expansion opportunities.
- Drive Renewals, Expansion & Advocacy
- Own the renewal process with accuracy and foresight.
- Identify upsell and cross-sell opportunities through deep account knowledge.
- Cultivate customer champions for case studies, references, and industry advocacy.
- Be the Voice of the Customer
- Bring customer insights back to Product, Engineering, and Operations.
- Influence the roadmap and service delivery with clear, actionable feedback.
What You Bring
- Experience in Customer Success, Account Management, or similar roles — ideally in EV charging, energy tech, SaaS, or infrastructure.
- A genuine obsession with customer experience and outcomes.
- Exceptional communication skills — from exec-level presentations to on-site troubleshooting.
- Proven success managing complex enterprise accounts with measurable results (retention, expansion, CSAT, NPS).
- Strong analytical mindset with the ability to turn data into stories and decisions.
- Experience managing escalations with poise and urgency.
- Proficiency with CRM and CS tools (Salesforce, HubSpot, Gainsight, Totango, ChurnZero, etc.).
- A self-starter mentality — you don’t wait for the playbook; you build it.
Enterprise Customer Success Manager in Warrington employer: yohrs.co.uk
As a fully remote employer in the cleantech and infrastructure sector, our client offers an exceptional work culture that prioritises customer success and employee growth. With a focus on building deep relationships and delivering white-glove service, employees are empowered to take ownership of their roles while enjoying the flexibility of remote work. The company fosters a collaborative environment where insights are valued, and opportunities for professional development abound, making it an ideal place for those passionate about making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can deliver that white-glove service they’re after.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've turned challenges into wins, especially in customer success roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you note can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Enterprise Customer Success Manager in Warrington
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through. Share specific examples of how you've built relationships and solved challenges in previous roles. We want to see that you’re not just ticking boxes but genuinely care about delivering top-notch service.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Highlight your experience with enterprise accounts and any relevant tools you’ve used. This shows us that you understand what we’re looking for and that you’re a great fit for the role.
Be Data-Driven:Since this role involves presenting insights and performance metrics, include quantifiable achievements in your application. Whether it’s retention rates or customer satisfaction scores, we love seeing numbers that tell a story about your impact in previous positions.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at yohrs.co.uk
✨Know Your Customer Success Inside Out
Before the interview, dive deep into what customer success means in the context of the company. Familiarise yourself with their products and services, especially in the cleantech and infrastructure sectors. Be ready to discuss how you can deliver that 'white-glove service' they’re after.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build long-term relationships with clients. Think about times when you turned a challenging situation into a positive outcome. This role is all about being a trusted partner, so demonstrate how you've done this in the past.
✨Be Data-Driven in Your Approach
Since the role involves delivering insightful quarterly service reviews, come prepared with examples of how you've used data to drive decisions and improve customer outcomes. Show them you can turn numbers into compelling stories that resonate with stakeholders.
✨Demonstrate Your Problem-Solving Prowess
Think of specific instances where you managed escalations effectively. Highlight your communication skills and how you maintained calm under pressure. They want someone who can handle tough moments with confidence, so be ready to share your strategies for turning challenges into trust-building opportunities.
