At a Glance
- Tasks: Own the customer experience and build lasting relationships while solving complex challenges.
- Company: Join a leading cleantech company focused on customer success and innovation.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a team that values your insights and fosters career development.
- Why this job: Make a real impact by turning customers into lifelong advocates in a dynamic environment.
- Qualifications: Experience in customer success or account management, with strong communication and analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Ready to own the customer experience end-to-end? Our client is looking for an exceptional Customer Success Manager who thrives on building deep relationships, solving complex challenges, and turning customers into lifelong advocates. This is not a passive account management role — it’s a high-impact, hands-on position. If you’re obsessed with delivering world-class service and love being the calm in the storm, then this role is for you.
What You’ll Do
- Deliver White-Glove Service Across the Entire Customer Journey
- Own the post-sale handoff and act as the single, named point of contact.
- Lead a premium, structured onboarding experience that sets customers up for immediate success.
- Partner with internal teams — technical, operations, field services — to ensure flawless deployment and go-live.
- Be a Trusted Day-to-Day Partner
- Serve as the dedicated CSM for a portfolio of strategic accounts.
- Build proactive, long-term relationships with stakeholders from operations to the C-suite.
- Monitor account health, usage data, and network performance to anticipate issues before they arise.
- Lead Escalation Management with Confidence
- Own escalations from first signal to full resolution.
- Communicate clearly, drive urgency internally, and turn tough moments into trust-building wins.
- Run Insightful Quarterly Service Reviews (QSRs)
- Deliver compelling, data-driven QSRs that highlight value, performance, and ROI.
- Present executive-level insights: uptime, utilization, cost savings, sustainability impact.
- Use QSRs to align on goals, roadmap, and expansion opportunities.
- Drive Renewals, Expansion & Advocacy
- Own the renewal process with accuracy and foresight.
- Identify upsell and cross-sell opportunities through deep account knowledge.
- Cultivate customer champions for case studies, references, and industry advocacy.
- Be the Voice of the Customer
- Bring customer insights back to Product, Engineering, and Operations.
- Influence the roadmap and service delivery with clear, actionable feedback.
What You Bring
- Experience in Customer Success, Account Management, or similar roles — ideally in EV charging, energy tech, SaaS, or infrastructure.
- A genuine obsession with customer experience and outcomes.
- Exceptional communication skills — from exec-level presentations to on-site troubleshooting.
- Proven success managing complex enterprise accounts with measurable results (retention, expansion, CSAT, NPS).
- Strong analytical mindset with the ability to turn data into stories and decisions.
- Experience managing escalations with poise and urgency.
- Proficiency with CRM and CS tools (Salesforce, HubSpot, Gainsight, Totango, ChurnZero, etc.).
- A self-starter mentality — you don’t wait for the playbook; you build it.
Enterprise Customer Success Manager in Portsmouth employer: yohrs.co.uk
Join a forward-thinking cleantech company that prioritises customer success and fosters a collaborative, remote work culture. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to make a significant impact in the energy sector. Enjoy the flexibility of a fully remote role while being part of a team that values innovation, trust, and long-term relationships with clients.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can deliver that white-glove service they’re after.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've turned challenges into wins, especially in customer success roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you note can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Enterprise Customer Success Manager in Portsmouth
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through. Share specific examples of how you've built relationships and solved challenges in previous roles. We want to see that you’re not just ticking boxes but genuinely care about delivering top-notch service.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Highlight your experience with enterprise accounts and any relevant tools you’ve used. This shows us that you understand what we’re looking for and that you’re a great fit for the role.
Be Data-Driven:Since this role involves presenting insights and performance metrics, include quantifiable achievements in your application. Whether it’s retention rates or customer satisfaction scores, we love seeing numbers that tell a story about your impact in previous positions.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at yohrs.co.uk
✨Know Your Customer Journey
Before the interview, dive deep into understanding the entire customer journey. Familiarise yourself with how the company delivers its services and what makes their customer experience stand out. This will help you articulate how you can enhance that journey and provide white-glove service.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built long-term relationships with clients in previous roles. Highlight specific instances where your proactive approach led to successful outcomes. This will demonstrate your ability to be a trusted partner and advocate for customers.
✨Be Ready for Escalation Scenarios
Think of a few challenging situations you've faced in customer success or account management. Be prepared to discuss how you managed escalations, communicated urgency, and turned tough moments into trust-building opportunities. This shows you can handle pressure and maintain composure.
✨Data-Driven Insights Matter
Brush up on how to present data effectively. Prepare to discuss how you've used data to drive decisions and improve customer outcomes. Being able to translate numbers into compelling stories will resonate well, especially when discussing quarterly service reviews and performance metrics.
