At a Glance
- Tasks: Own the customer experience and deliver exceptional service throughout their journey.
- Company: Join a leading cleantech company focused on sustainability and innovation.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to influence product development and drive customer satisfaction.
- Why this job: Make a real impact by turning customers into lifelong advocates and driving success.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Ready to own the customer experience end-to-end? Our client is looking for an exceptional Customer Success Manager who thrives on building deep relationships, solving complex challenges, and turning customers into lifelong advocates. This is not a passive account management role — it’s a high-impact, hands-on position.
If you’re obsessed with delivering world-class service and love being the calm in the storm, then this role is for you.
What You’ll Do- Deliver White-Glove Service Across the Entire Customer Journey
- Own the post-sale handoff and act as the single, named point of contact.
- Lead a premium, structured onboarding experience that sets customers up for immediate success.
- Partner with internal teams — technical, operations, field services — to ensure flawless deployment and go-live.
- Be a Trusted Day-to-Day Partner
- Serve as the dedicated CSM for a portfolio of strategic accounts.
- Build proactive, long-term relationships with stakeholders from operations to the C-suite.
- Monitor account health, usage data, and network performance to anticipate issues before they arise.
- Lead Escalation Management with Confidence
- Own escalations from first signal to full resolution.
- Communicate clearly, drive urgency internally, and turn tough moments into trust-building wins.
- Run Insightful Quarterly Service Reviews (QSRs)
- Deliver compelling, data-driven QSRs that highlight value, performance, and ROI.
- Present executive-level insights: uptime, utilization, cost savings, sustainability impact.
- Use QSRs to align on goals, roadmap, and expansion opportunities.
- Drive Renewals, Expansion & Advocacy
- Own the renewal process with accuracy and foresight.
- Identify upsell and cross-sell opportunities through deep account knowledge.
- Cultivate customer champions for case studies, references, and industry advocacy.
- Be the Voice of the Customer
- Bring customer insights back to Product, Engineering, and Operations.
- Influence the roadmap and service delivery with clear, actionable feedback.
- Experience in Customer Success, Account Management, or similar roles — ideally in EV charging, energy tech, SaaS, or infrastructure.
- A genuine obsession with customer experience and outcomes.
- Exceptional communication skills — from exec-level presentations to on-site troubleshooting.
- Proven success managing complex enterprise accounts with measurable results (retention, expansion, CSAT, NPS).
- Strong analytical mindset with the ability to turn data into stories and decisions.
- Experience managing escalations with poise and urgency.
- Proficiency with CRM and CS tools (Salesforce, HubSpot, Gainsight, Totango, ChurnZero, etc.).
- A self-starter mentality — you don’t wait for the playbook; you build it.
Enterprise Customer Success Manager in Manchester employer: yohrs.co.uk
Join a forward-thinking cleantech company that prioritises employee growth and fosters a collaborative, remote work culture. As an Enterprise Customer Success Manager, you will enjoy the flexibility of working from anywhere while being part of a team that values innovation and customer satisfaction. With opportunities for professional development and a commitment to sustainability, this role offers a meaningful career path in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can deliver that 'white-glove service' they’re after.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've turned customer challenges into wins. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. We want to see you succeed!
We think you need these skills to ace Enterprise Customer Success Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing complex accounts and delivering exceptional customer service, as these are key aspects of the job.
Showcase Your Communication Skills:Since communication is crucial in this role, use your application to demonstrate your ability to convey ideas clearly. Whether it's through your writing style or the examples you choose, let us see how you can engage with stakeholders at all levels.
Quantify Your Achievements:When detailing your past experiences, include specific metrics that showcase your success. For instance, mention retention rates, customer satisfaction scores, or any upsell opportunities you've identified. Numbers speak volumes!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily track your progress throughout the hiring process.
How to prepare for a job interview at yohrs.co.uk
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics related to customer success, like CSAT and NPS. Be ready to discuss how you've used these metrics in past roles to drive improvements and build relationships.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex challenges you've faced in previous positions and how you resolved them. Highlight your ability to remain calm under pressure and turn tough situations into positive outcomes.
✨Demonstrate Your Communication Prowess
Practice articulating your thoughts clearly and confidently. Since this role involves presenting insights to executives, consider preparing a mini-presentation on a relevant topic to showcase your skills.
✨Research the Company and Its Customers
Dive deep into the company's mission, values, and customer base. Understanding their products and services will help you tailor your responses and show that you're genuinely interested in contributing to their success.
